04-16-2014 10:22 AM
I just switched to DTV and have am having several issues with the Guide. Otherwise, everything is fine. First, I had the gray highlight on gray background issues. I contacted CS but they kept telling me it was something else, than it actually was. Anyway, fixed it by turning on/off. I just saw that has been an issue on the forums and only mention in case it is relevant to my current problems I'm having with the Guide.
Right now when I scroll down the Guide, I can only move it twice before the blue highlight disappears. To make it reappear so I can read the info on a channel, I have to go in the opposite direction to make it appear. I was having a similar issue on going forward in time on the guide, last night. I could only go so many spaces before it would freeze (the highlight disappearing), and would have to go up or down to make it appear, so that I could continue forward in the time slots. I had no issues in skipping forward 12hrs. I am not scrolling too fast, though on something like this, my speeds should not matter. I've been with Dish and my local cable company and none, even the 8 yr old receiver I had, ever had an issue with keeping up. So I don't buy that excuse from CS. Plus, any other menu within the Genie, I can scroll as fast as I wish, including the On Demand, etc. But again, speed is not an issue or the cause of this problem. Last night I was even counting to 10, before moving on to the next channel and the highlighting would still disappear and I would still often get the wrong channel info. Typically, the info would be for the channel 2 above (again that number). But a few times it was more. And another time it was 4 above and in a different time slot than I was browsing in. Often it would take a bit of work, before I could get the channel info to come up for the channel I was highlighting. Even going up and down, over and over. This is going to be a PAIN if it continues. I don't mind a few odd quirks. But this cannot be "normal" for the Genie, can it?
Thank you in advance for any guidance you can give me.
04-16-2014 10:28 AM
No, not normal. First thing to try is resetting your Genie using the red button behind the front panel access card door. Note also that it can a few days for things to "settle down" after a new installation while the DVR updates Guide Data and performs other background tasks.
Which Genie model do you have? Look for label behind front panel access card door.
04-16-2014 11:23 AM
Thanks Litzdog. I guess it was like you said and it needed "time". I just went in there and it didn't freak out on me when I scrolled more than two spots. :smileygrin: I figured 20 hours would have been enough for it to have settled down (when it was still messing up on me early this morning). But I guess it needed a bit more time. Sorry for taking up space for an unnecessary question. But perhaps it might help another newb like myself, going through a similar thing in the future. Shame they don't warn you about this. All I got was, "it will take a day for the guide to completely load". :smileyconfused: lol
Oh, on the gray on gray thing I originally mentioned. I know the advice is to reset using the red button. I was actually looking for it when I accidentally turned off the Genie. Didn't realize the panel on the front was the on/off. Anyway, to save people time, you might suggest they try that first, then go to red button. At least for that issue. 5 seconds off fixed it for me.
04-16-2014 11:35 AM
Good to hear. Enjoy!
04-17-2014 5:56 AM
Just so you know, some other features (Facebook etc.) , particularly those that load by Internet can take some days to completely load.
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