08-16-2013 1:22 PM
Hi Folks, I have a new receiver that was installed a few months ago... everything went fine on the install and now it just started to lose the guide info this past week. Any thoughts?
08-16-2013 1:39 PM
What model Receiver/DVR? Look for the label on the rear panel or behind the front panel access card door.
Do you have other Receiver/DVRs? Do they have the same problem?
Is all of the Guide Data missing? Just some channels? Just after a few days?
Who installed the Receiver?
08-22-2013 7:21 AM
It is a HR21-200. I do have another Rec/DVR and that one is working fine.
All of the guide info states regular programming. It just started to do this and I installed it myself 3 months ago and was working fine until the other day.
08-22-2013 7:27 AM
I would start by making sure the right dish has been selected under the the "satellite settings"
08-22-2013 11:47 AM
Press and hold the info button on both a working receiver and the problem one. As Ped's suggested, you can then compare the dish type you have in the setup.
09-05-2013 9:54 AM
Thanks. They were both on the same setting... so I changed nothing. Funny thing is that it seems to be working now. But recently I've seen an error 920 "receiver hasn't retrived guide info in X hours" Any idea on that one?
09-05-2013 10:20 AM
what type of dish do you have?
09-05-2013 12:11 PM
As Peds indicates, that message is usually caused by having the wrong dish model selected OR a 5 LNB dish has the line of sight to the 119 satellite blocked.
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