GenieGo - out of home access

Tutor

GenieGo - out of home access

have not been able to setup out of home access.  Have a i38HG router, instructions did not work.  Does anyone know how to setup?

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Message 1 of 10
ACE - Expert

Re: GenieGo - out of home access

Need more information ...

  • DirecTV DVR model number?
  • How is the DVR connected to your home network?
  • How is the GenieGo connected to your home network?
  • What client device are you using (iPad?  PC?)
  • What is the exact error message you're seeing?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Tutor

Re: GenieGo - out of home access

DirecTV DVR model number - HR21/100

How is the DVR connected to your home network- wired to router

How is the GenieGo connected to your home network - wired to router

What client device are you using (iPad? PC?) iPad

What is the exact error message you're seeing - out of home not setup, when I registered wireless setup but got error that out of home was not setup and to try to do it manually. I tried by following instructions and was not successful.

Also connecting using DirectTv app not GenieGo app

Thank you

Sent from my iPad

Message 3 of 10
ACE - Expert

Re: GenieGo - out of home access

Does you GenieGo work fine with the iPad inside your home network?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
Employee

Re: GenieGo - out of home access

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10
Tutor

Re: GenieGo - out of home access

The instructions for my router are a bit different at the beginning but once I get to router config I get to this point and are not sure what to do here. Specifically what specific address to assign in steps 1 and 2

Also I am using Direct Tv App not GenieGo app

NOTE - The IP address & MAC address of the GenieGO can be found in "System Info" in the Helpsection of the apps

Find Device: GenieGO, select the specific address to assign from the Address Assignment drop-down list

Select the address or address pool from which you want to select an IP address from the WAN IP Mapping drop-down list

Click Save

Sent from my iPad

Message 6 of 10
Tutor

Re: GenieGo - out of home access

I am able to see programs in the house

Sent from my iPad

Message 7 of 10
Employee

Re: GenieGo - out of home access

You need to enter the IP address of your GenieGo along with the ports which can be found by going to your GenieGo's iPhone app settings

Open your GenieGo, tap on the "?" on the top right and select SYSTEM INFO. Note the IP address and port numbers

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 10
Tutor

Re: GenieGo - out of home access

IP address was already there when I clicked on IP address allocation but I

changed the Address assignment from default to GenieGo IP address and saved.

I had already done steps 3 and 4 afterwards. Just tested and still does not

work

Device: NomadXXXXXX

Current Address I have the GenieGo app IP address (was already there)

Device Status Connected DHCP

Firewall ENABLED

Address Assignment I have the GenieGo IP address ( changed from default to

GenieGo IP address

WAN IP Mapping only 1 choice

Cascaded Router: No

Message 9 of 10
Expert

Re: GenieGo - out of home access

Try disabling the router firewall.

Message 10 of 10
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