03-29-2014 3:30 PM
have not been able to setup out of home access. Have a i38HG router, instructions did not work. Does anyone know how to setup?
03-29-2014 5:06 PM
Need more information ...
03-29-2014 6:07 PM
DirecTV DVR model number - HR21/100
How is the DVR connected to your home network- wired to router
How is the GenieGo connected to your home network - wired to router
What client device are you using (iPad? PC?) iPad
What is the exact error message you're seeing - out of home not setup, when I registered wireless setup but got error that out of home was not setup and to try to do it manually. I tried by following instructions and was not successful.
Also connecting using DirectTv app not GenieGo app
Sent from my iPad
03-29-2014 6:16 PM
Does you GenieGo work fine with the iPad inside your home network?
03-29-2014 6:20 PM
according to this instructions, where is it failing?
03-29-2014 6:50 PM
The instructions for my router are a bit different at the beginning but once I get to router config I get to this point and are not sure what to do here. Specifically what specific address to assign in steps 1 and 2
Also I am using Direct Tv App not GenieGo app
NOTE - The IP address & MAC address of the GenieGO can be found in "System Info" in the Helpsection of the apps
Find Device: GenieGO, select the specific address to assign from the Address Assignment drop-down list
Select the address or address pool from which you want to select an IP address from the WAN IP Mapping drop-down list
Sent from my iPad
03-29-2014 6:58 PM
You need to enter the IP address of your GenieGo along with the ports which can be found by going to your GenieGo's iPhone app settings
Open your GenieGo, tap on the "?" on the top right and select SYSTEM INFO. Note the IP address and port numbers
03-29-2014 7:27 PM
IP address was already there when I clicked on IP address allocation but I
changed the Address assignment from default to GenieGo IP address and saved.
I had already done steps 3 and 4 afterwards. Just tested and still does not
Current Address I have the GenieGo app IP address (was already there)
Device Status Connected DHCP
Address Assignment I have the GenieGo IP address ( changed from default to
GenieGo IP address
WAN IP Mapping only 1 choice
Cascaded Router: No
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