GenieGo on iPad won't activate

Tutor

GenieGo on iPad won't activate

I'm trying to activate my iPad so I can download my DVR items onto it and watch it anywhere.  But when searching or manually entering the S/N it still can't find the receiver.  I've erased the app and reinstalled it and it still can't find it.

Ant suggestions?

Message 1 of 8 (949 Views)
ACE - Expert

Re: GenieGo on iPad won't activate

What model DVR do you have?

How is the DVR connected to your home network?  Be as detailed as possible.

How is your GenieGo connected to your home network?

How does your iPad connect to your home network?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8 (331 Views)
Teacher

Re: GenieGo on iPad won't activate

for the Serial Number, you should be entering the Serial Number of your GenieGO. It is on the bottom of the box.

How is your GenieGO connected to your network? what is the status of the LEDs?

Message 3 of 8 (331 Views)
Tutor

Re: GenieGo on iPad won't activate

Okay, here's what I have:

Genie HD DVR Model

I'm hooked up to my network through a wireless router

My iPad is also connected to my internet wirelessly

Both IP address for both pieces of equipment start with the same three numbers.

Message 4 of 8 (331 Views)
Tutor

Re: GenieGo on iPad won't activate

I have a GenieGO HD Receiver HR44/500.

It's connected to a wireless router and everything is connected and blinking.

Message 5 of 8 (331 Views)
Expert
Solution
‎03-15-2014 7:36 AM

Re: GenieGo on iPad won't activate

You're misunderstanding.  The GenieGO is a separate device, it is not your HR44, which is a Genie.  The link shows what a GenieGO is.  Do you have one of these?

Watch Recorded TV Shows on Mobile with DIRECTV GenieGO - DIRECTV

Message 6 of 8 (331 Views)
Tutor

Re: GenieGo on iPad won't activate

Ohhh, color me embarrassed.  I'll have to look into getting one of these.  Thank you for clarifying,

Message 7 of 8 (331 Views)
Expert

Re: GenieGo on iPad won't activate

No need to be embarrassed, that's what the Forums are for, to help one another.

Message 8 of 8 (331 Views)
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