09-16-2013 12:56 PM
I have a HR-34/700 and a H21/100. GenieGo unable to access HD-DVRs on the Ipad and indicates that there are no recorded programs at this time. All three lights are blue on the GenieGo. The router is a 2wire 3600HRV. I opened the ports as instructed. I also have the Share PLaylist set to Yes and External access is set to allow System Setup: Whole-Home. The playlist off the HR-34 is available on the HR-21 but not on the Ipad, Android Nexus 7 or iphone. Please help.
09-16-2013 2:46 PM
Are you in the same network as your DVRs? OOH is not supported for Android yet.
09-17-2013 9:51 AM
I spoke w/technical support about the exact issue. They said they are aware of the problem, said that everyone w/a Genie Go is having the same prob right now due to something with a software issue and suggested I keep trying the app tomorrow or in a couple of days and/or go to directv.com for additional help. WTF. Tech support just wanted to end the call as soon as I gave her the error code (8-54-0) I am so frustrated and tired of Directv and their non-existent support.
09-17-2013 10:42 AM
Az_aandb, The problem you presented to the tech folks apparently did no involve the current iPad App for the Directv GenieGO device. That App in fact works perfectly and helping the original poster get connected is the goal here. Forget the Android, there is no GenieGO Android App with Out Of Home at this time.
Daveagain, Try this. While at home, and with the iPad connected to the same router that your GenieGO and your HD DVR are connected to, delete the App from your iPad. Then do a power reset of the iPad. When reset, reinstall the GenieGO App and go through the setup process, including the OOH setup.
09-17-2013 11:17 AM
Thanks for your comments. I went through the steps you suggested and I set
up OOH. On my ipad I receive on OOH, “Congratulations! Your router is set
up for GenieGO Out of Home Access….” However, still no recordings are
listed. The only listing for my DVR Playlist is the listing of my
receiver, ‘“B” REC ID: 036……..etc.’ and then after a couple minutes, “No
DirecTV DVRs found.” I went through the steps you suggested a couple times
but still the same results. I went through the process using your
instructions on my iphone (4S) as well with the same result. Thanks.
09-17-2013 1:21 PM
The router is not set to off but I have opened the ports necessary to allow
GenieGo to access the HDDVR per the instructions:
http://support.directv.com/app/answers/detail/a_id/3875 Here is my
router's open ports (hope this helps):
09-26-2013 7:34 AM
Either peds48 or dcd answered my question on another thread (can't remember exactly who but it was one of those individuals). While I had the GenieGo connected directly to the router through an electrical extension it wouldn't work. Realizing that the GenieGo is mobile (it doesn't have to be hooked up to the DVR nor does it have to be close to the DVR) I connected it directly to an ethernet connection on the back of the router and it has been working great since then. Thanks.
09-26-2013 2:03 PM
Awesome. Thanks for the update.
10-03-2013 12:38 PM
just confirming the solution here from my experience. in particular I would avoid anything like an "electrical extension" -- GenieGo needs to be plugged into the same side of the same router as your home wireless network, with a CAT5 ethernet cable. Ideally the WH network itself (via hardwared BBDEC) will plug into an adjacent port on that same router. GenieGo is not associated with a DRV it is associated with a network. Just another tip from my experience: set up your router for "DHCP address reservation" this forces the DHCP system in the router to reserve the same IP address for GenieGo (and all receivers too), so that when one goes down it will come back to live on the network with the same address.
10-04-2013 5:43 AM
If you were using a Powerline Adapter to connect the GenieGO to your router it's no wonder it wasn't working properly. Has you posted that info at the beginning of this thread that would be the first thing we'd suggest you remove. In any event, glad you're up and running.
11-08-2013 6:16 AM
I have a question maby someone could help?
My wife unplugged my dvr, and now my geniego device will not work. the dvr works fine, its the geniego that will not work. the geniego device is showing one amber light and one blue light. I have talked with direct tv tech support, and was still unable to solve the problem. I have a netgear router
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