GenieGo doesn't work

GenieGo doesn't work

I have a HR-34/700 and a H21/100.  GenieGo unable to access HD-DVRs on the Ipad and indicates that there are no recorded programs at this time.  All three lights are blue on the GenieGo.  The router is a 2wire 3600HRV.  I opened the ports as instructed.  I also have the Share PLaylist set to Yes and External access is set to allow System Setup:  Whole-Home.  The playlist off the HR-34 is available on the HR-21 but not on the Ipad, Android Nexus 7 or iphone.  Please help.

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Message 1 of 22
Employee

Re: GenieGo doesn't work

Are you in the same network as your DVRs?  OOH is not supported for Android yet.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 22

Re: GenieGo doesn't work

Yes, all are in the same network. thanks. dave

Message 3 of 22
Contributor

Re: GenieGo doesn't work

I spoke w/technical support about the exact issue. They said they are aware of the problem, said that everyone w/a Genie Go is having the same prob right now due to something with a software issue and suggested I keep trying the app tomorrow or in a couple of days and/or go to directv.com for additional help. WTF. Tech support just wanted to end the call as soon as I gave her the error code (8-54-0) I am so frustrated and tired of Directv and their non-existent support.

Message 4 of 22
Expert

Re: GenieGo doesn't work

Az_aandb,  The problem you presented to the tech folks apparently did no involve the current iPad App for the Directv GenieGO device.  That App in fact works perfectly and helping the original poster get connected is the goal here.  Forget the Android, there is no GenieGO Android App with Out Of Home at this time.

Daveagain,  Try this.  While at home, and with the iPad connected to the same router that your GenieGO and your HD DVR are connected to, delete the App from your iPad.  Then do a power reset of the iPad.  When reset, reinstall the GenieGO App and go through the setup process, including the OOH setup.

Message 5 of 22

Re: GenieGo doesn't work

Thanks for your comments. I went through the steps you suggested and I set

up OOH. On my ipad I receive on OOH, “Congratulations! Your router is set

up for GenieGO Out of Home Access….” However, still no recordings are

listed. The only listing for my DVR Playlist is the listing of my

receiver, ‘“B” REC ID: 036……..etc.’ and then after a couple minutes, “No

DirecTV DVRs found.” I went through the steps you suggested a couple times

but still the same results. I went through the process using your

instructions on my iphone (4S) as well with the same result. Thanks.

Message 6 of 22
Expert

Re: GenieGo doesn't work

Is your DVR connected to the same router as the GenieGO?  Is the router firewall set to off?

Message 7 of 22

Re: GenieGo doesn't work

The router is not set to off but I have opened the ports necessary to allow

GenieGo to access the HDDVR per the instructions:

http://support.directv.com/app/answers/detail/a_id/3875 Here is my

router's open ports (hope this helps):

Message 8 of 22
Expert

Re: GenieGo doesn't work

The routers firewall may be the culprit.  Set it to off as a test.  Personally I never use the router's firewall.

Message 9 of 22

Re: GenieGo doesn't work

I turned it off but it didn't work. Deleted the app and reset the ipad.

Same result. thanks.

Message 10 of 22

Re: GenieGo doesn't work

Either peds48 or dcd answered my question on another thread (can't remember exactly who but it was one of those individuals).  While I had the GenieGo connected directly to the router through an electrical extension it wouldn't work.  Realizing that the GenieGo is mobile (it doesn't have to be hooked up to the DVR nor does it have to be close to the DVR) I connected it directly to an ethernet connection on the back of the router and it has been working great since then.  Thanks.

Message 11 of 22
Employee

Re: GenieGo doesn't work

Awesome.  Thanks for the update.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 22
Teacher

Re: GenieGo doesn't work

just confirming the solution here from my experience.  in particular I would avoid anything like an "electrical extension"  -- GenieGo needs to be plugged into the same side of the same router as your home wireless network, with a CAT5 ethernet cable.  Ideally the WH network itself (via hardwared BBDEC) will plug into an adjacent port on that same router.  GenieGo is not associated with a DRV it is associated with a network.    Just another tip from my experience:  set up your router for "DHCP address reservation"  this forces the DHCP system in the router to reserve the same IP address for GenieGo (and all receivers too), so that when one goes down it will come back to live on the network with the same address. 

Message 13 of 22
Expert

Re: GenieGo doesn't work

If you were using a Powerline Adapter to connect the GenieGO to your router it's no wonder it wasn't working properly.  Has you posted that info at the beginning of this thread that would be the first thing we'd suggest you remove.  In any event, glad you're up and running.

Message 14 of 22
Tutor

Re: GenieGo doesn't work

I have a question maby someone could help?

My wife unplugged my dvr, and now my geniego device will not work. the dvr works fine, its the geniego that will not work. the geniego device is showing one amber light and one blue light. I have talked with direct tv tech support, and was still unable to solve the problem. I have a netgear router

Message 15 of 22
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