06-30-2013 11:36 AM
I installed my GenieGo to my wireless router per the instructions. I have 4 HD DVRs, including one Genie, and they are all connected using Whole-Home with the SWiM system. The GenieGO network light is blue, the status light is yellow, and the activity light appears to be dark and not lit up. I have unplugged everything and plugged it all back in again, and nothing has changed. I downloaded the GenieGO app on my computer and it says "No HD DVRs found." Any suggestions?
06-30-2013 12:48 PM
Please tell us your modem and router model number
06-30-2013 12:57 PM
How exactly is the GenieGo connected to your home network router?
06-30-2013 2:00 PM
My modem and wireless router is a combo unit provided by Time Warner Cable. It's a Motorola SURFboard SBG6580. The GenieGO is connected to the router with the Ethernet cable that came in the box.
06-30-2013 2:26 PM
For starters, leave the Ethernet cable connected to your router/modem and disconnect AC power from the GenieGO, wait a couple of minutes and plug it back in. On each of your DVR's, press the dash :smileyminus: button and confirm that the resulting message indicates Internet connected.
06-30-2013 3:00 PM
I unplugged the GenieGO and left it unplugged for a few minutes before plugging it back in. (I've done this 4 or 5 times today, but just did it again, just in case) I also checked all 4 DVRs and they all say SWiM Connected and Internet: Connected. Unfortunately, I have the same result, the GenieGO is not functioning.
06-30-2013 3:08 PM
How long are you waiting? The GenieGo might be downloading and trying to install updated software. Leave it alone for a few hours and see if all three blue lights eventually come on.
06-30-2013 4:19 PM
06-30-2013 5:20 PM
Shutting off the gateway firewall seems like a good idea, but there doesn't appear to be a Firewall control on the administrative capabilities for this SURFboard SBG6580 cable modem/router. The GenieGO has now been plugged in all day and the status light is still yellow and the activity light is still dark.
06-30-2013 5:24 PM
06-30-2013 5:29 PM
According to what I've read after Googling the issue, this modem claims to have "advanced intelligent design" and you can't shut it off. Maybe I could take the GenieGo to another network to get updated and then bring it back to my house and try again??
06-30-2013 5:33 PM
06-30-2013 6:32 PM
I found directions on the Motorola web site for shutting off the gateway firewall, which I did about an hour ago. Also restarted everything again. Unfortunately, this hasn't made any difference. The GenieGO lights still won't turn blue.
06-30-2013 6:42 PM
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