Genie won't connect to wifi

Contributor

Genie won't connect to wifi

I Got directv yesterday and everything worked fine. Today my genie won't connect to wifi to use on demand or a anything that requires Internet. I have tried to run a diagnostic but the percentage bar never moves and eventually times out. I have tried resetting my router and repeating network setup but nothing is working. It's not giving any type of error code it just says there was a problem connecting to the Internet. Please test your connection. But as i said earlier the test starts but never runs. Any suggestions?

Message 1 of 12 (26,497 Views)
Expert

Re: Genie won't connect to wifi

Try this:  On your HDDVR press:

MENU SETTINGS & HELP
SETTINGS
NETWORK SET UP RESTORE DEFAULTS
CONNECT NOW
GET CONNECTED WIRELESS.  the receiver will then scan for Wi-Fi networks
and should d find yours.  once it finds your SSID, select your network
name.  if your network is secured, it will ask you to type in your
password.  if successful, you will get a message that says
"congratulations, your receiver is connected to the internet" Note that your SSID and/or password
cannot have any spaces and/or special characters

Message 2 of 12 (7,943 Views)
Employee

Re: Genie won't connect to wifi

what model of receiver do you have. look for the model number inside the access card door.. 

How is this receiver connected to the Internet

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 12 (7,943 Views)
Contributor

Re: Genie won't connect to wifi

Hr44. Wifi

Sent from my iPhone

Message 4 of 12 (7,943 Views)
Employee

Re: Genie won't connect to wifi

Do as dcd suggest, but do a red button reset after "restore defaults" then do the same again this time choosing "connect now"

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 12 (7,943 Views)
Contributor

Re: Genie won't connect to wifi

That worked. Thank you

Sent from my iPhone

Message 6 of 12 (7,943 Views)
Employee

Re: Genie won't connect to wifi

Awesome.  Thanks for the update.

If you think your question was resolved, please mark the question as answered. Thanks!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 12 (7,943 Views)
Contributor

Re: Genie won't connect to wifi

AWwww did the restore and lost all my settings and now have noInternet!

Message 8 of 12 (7,943 Views)
Employee

Re: Genie won't connect to wifi

Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment (model numbers), location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread. Thank you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12 (7,943 Views)
Contributor

Re: Genie won't connect to wifi

Seems odd, not to allow/recognize special characters. That should be updated.

Message 10 of 12 (7,943 Views)
Employee

Re: Genie won't connect to wifi

Some characters are allowed.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 12 (7,943 Views)
Mentor

Re: Genie won't connect to wifi

try the dash button for special characters.

Message 12 of 12 (7,943 Views)
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