Genie does not "see" my two older HD DVR's

Tutor

Genie does not "see" my two older HD DVR's

My older boxes are an HR 21 and an HR24.  My two newer DVR's work normally.  The two older boxes show the message: "no networked DVR's found".  How do I remedy this?    thanks for any help

Message 1 of 9 (428 Views)
ACE - Expert

Re: Genie does not "see" my two older HD DVR's

How are the HR21 and HR24 connected to your home network for Whole Home DVR sharing?

What models are your newer DVRs?

Who installed the newer DVRs? When?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 9 (20 Views)

Re: Genie does not "see" my two older HD DVR's

Look for a band stop filter on the coax that leads to the geine its red in will be inline.Remove it if you see one that blocks communication and may have been there if a standard def box used to be in place

Message 3 of 9 (20 Views)
Scholar

Re: Genie does not "see" my two older HD DVR's

See if they're all online(press dash on regular programming)

If some are and some aren't then repeat network set up(settings>network set up>repeat network set up) on the non-online ones. If that doesn't work then reboot the non-online ones. If that doesn't work reboot your router then repeat network set up.

If none are online then reboot them all together and they should find each other when they come up. What is likely your problem is some are connected to the router and others aren't.

Message 4 of 9 (20 Views)
Tutor

Re: Genie does not "see" my two older HD DVR's

Some more info:  my two older DVR’s are only connected to any of the other one’s via Coax.  NONE are connected to my home network, although I could connect them if I wish.  Is this normal?  My install was done about 11 days ago by a certified DirecTV tech.  Thanks for all the help.  My newer models are a Genie mini and a H25. 

Message 5 of 9 (20 Views)

Re: Genie does not "see" my two older HD DVR's

Look for a receiver DECA attached to the geine if you find it remove it then reboot the reciever.It will ethier be black or white and have a shot piece of cat 5 cable going into the Ethernet port of the geine

If you find this device remove it

Message 6 of 9 (20 Views)
Employee

Re: Genie does not "see" my two older HD DVR's

Does the HR21 Has a DECA attached to the satellite input ?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 9 (20 Views)
Tutor

Re: Genie does not "see" my two older HD DVR's

It does not

Message 8 of 9 (20 Views)
Employee

Re: Genie does not "see" my two older HD DVR's

There you go. That is your problem. Call DirecTV to have them send you one

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9 (20 Views)
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