We recently had the Genie receiver installed in our home, and now we're having problems with the remote and main receiver. We'll be watching TV, then after a couple of days some of the buttons on the remote stop working. All the TV commands work fine, as do the Menu, Guide, Exit, and List buttons. However, the select button, channel up/down, and arrow buttons don't work. I thought at first that the problem was with the remote, so I went into the menu using the buttons on the receiver to try and reprogram the remote. This worked, but only for about 5 minutes. At that point, the same problems we were having with the remote are now active in the receiver. The Menu, Guide, and Res buttons work, but the arrows and Select button don't work.
I'm not sure what to do at this point other than reset it again and hope the problems subside. I'm just hoping someone on here and can provide a permanent fix.