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Genie Mini signal freezes then reconnects regularly

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Genie Mini signal freezes then reconnects regularly

I have 2 Genie Mini C41W-100 receivers and a Genie Gen 2 HR44-500 receiver. For the past 2 weeks or so, the signals from the Genie Minis freeze then reconnect. This happens about every 10 minutes for both Minis simultaneously. This problem is not happening for by Gen 2 receiver.  I have refreshed all Minis and the Gen 2 receiver, and restarted the Gen 2 receiver and bridge, but the problem continues. Obviously, something changed recently that has corrupted the connections to the Minis.  Did Directv push through an update that caused this?  What do I do next?

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ACE - Expert

Re: Genie Mini signal freezes then reconnects regularly


@Geotrekker wrote:

I have 2 Genie Mini C41W-100 receivers and a Genie Gen 2 HR44-500 receiver. For the past 2 weeks or so, the signals from the Genie Minis freeze then reconnect. This happens about every 10 minutes for both Minis simultaneously. This problem is not happening for by Gen 2 receiver.  I have refreshed all Minis and the Gen 2 receiver, and restarted the Gen 2 receiver and bridge, but the problem continues. Obviously, something changed recently that has corrupted the connections to the Minis.  Did Directv push through an update that caused this?  What do I do next?


How far are your C41W's from the DirecTV Wireless Video Bridge?  Have you also tried resetting the WVB?

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Contributor

Re: Genie Mini signal freezes then reconnects regularly

The WVB is about 10 feet from the C41 Mini. I reset the WVB and that seems to have fixed the problem. However, I did that previously and the problem was fixed for a few days then returned.  If the problem returns again, I will be back to report it.
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