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Genie HR44 doesn't see ATT wireless network for internet connection

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Genie HR44 doesn't see ATT wireless network for internet connection

I have a Direct TV HR44. I have an ATT Uverse wireless network. My laptop sees the ATT wireless network at almost full strength right next to the HR44 which does not see the ATT wireless network at all. How do I get the HR44 to see the ATT wireless network. How do I troubleshoot this.

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Accepted by davidbk
‎07-16-2018 2:24 PM

Re: Genie HR44 doesn't see ATT wireless network for internet connection

Hi @Foolster


Thank you for the great question about troubleshooing the HR44 and your U-verse Wifi Internet. We would love to help you with this.  Let's probe just a bit more about the problem.

  1. Does the issue occur on 1 or all of the Genies or Genie clients in the home?
  2. What error message (or number) are you getting on the screen?
  3. What were you doing when this error occured?

For troubleshooting steps you can do the following:

  • Reset the HR44 reciever(Open the access card door, lower right of the front of the reciever, and press the red button on the inside of the door).
  • Reset the U-verse Gateway
  1. Unplug the gateway from the power for 30 seconds
  2. Plug the gateway back in and wait untill all lights on the  gateway are solild green. The service/broadband light may flash, that is to tell you that the gateway is connected to the network and is getting data.

Now these steps may or may not solve the problem.  We do see that there is a known issue at this time, and there is a current open ticket under investigation. Once the resolution is in place you will see that the HR44 will reconnect itself back to the Wfi. 


If there is anything else that you need, please reach back out to us again.


Matthew, AT&T Community Specialist






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Message 2 of 4
Contributor

Re: Genie HR44 doesn't see ATT wireless network for internet connection

The solution from 2018 states it is a known issue with an open ticket.  It is March 2019, has the issue been resolved?  My Genie HR44 does not have these menu choices listed in the solution.  Will resetting my HR44 genie erase the hard drive.   My choices under menu include settings Reconnect Now, but doesn’t have a submenu that will reconnect to the internet.

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Message 3 of 4
ACE - Master

Re: Genie HR44 doesn't see ATT wireless network for internet connection

resetting does not wipe the harddrive

 

the menu has changed since the original post


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