07-27-2018 7:40 PM
Been s Directv customer for 25 yrs. Moved and in January 2018 upgraded to a Genie 2. WHAT A MISTAKE!!! After over a dozen phone calls and several technician service calls I have discovered that Directv ha sold a system that was never tested and is steaming with issues. After escalating to customer retention 3 times and as the tech stood in my kitchen ready to downgrade to a system that works (genie 1) I was told by the retention supervisor it would cost me $200.00 to downgrade my system with no way to waive a fee on a system that was fraut with issues they could not repair! Instead of retaining me as a 25 yr customer I was told there was nothing they could do. Pay the $200.00 to downgrade to a system that works or keep the inferior system I was sold in January 2018. I will be finding a new service! I’m disgusted at your lack of customer retention. Obviously you don’t care, or you have so much business you don’t mind loosing your core customers! I will be sharing this experience with everyone I can possibly reach! You obviously don’t CARE!!!
08-13-2019 6:30 PM
I currently have six receivers with "Whole-Home DVR Service" for six TV's. The six receivers are HR21-200, HR22-100, HR21-700, HR22-100, HR24-500, and H21-200, so most are old. Two of the receivers have died in the past few months (HR21-700 and H21-200); I am concerned others will also. I spoke to Directv about an upgrade; they said I qualified for a free upgrade to Genie (plus three Genie Mini's) or Genie 2. What would be the best upgrade? Should I go with the Genie (definitely not the Genie 2) or just replace the dead receivers? We never have more than three TV's on at one time, but definitely want service available on all six. We have one 4K TV; would like 4K programming, but not mandatory. Another other info needed to make a recommendation?
08-13-2019 7:04 PM
08-13-2019 7:20 PM
I currently have six receivers with "Whole-Home DVR Service" for six TV's. The six receivers are HR21-200, HR22-100, HR21-700, HR22-100, HR24-500, and H21-200, so most are old. Two of the receivers have died in the past few months (HR21-700 and H21-200);
Definitely do not get a Genie-2 (HS17) as that would be a HUGE downgrade as it forbids HDDVRs.
If you still plan on using all 6, I would first do a warranty replacement on the dead HR21. Just $19.95 delivery, covered if you have the optional equipment protection plan. The only regular HDDVR that still would be in stock is HR24.
Since the other that died is a non-DVR, then unless you use the Autotune feature (which DVRs do not have) I would use an upgrade to replace it with a Genie. This would get you either the 2nd or 3rd generation (HR44 or HR54) depending on what is in stock. Do NOT replace any box with a Mini Genie Client as those are just extensions of the Genie, not full receiver/HDDVRs themselves. The Genie is a 5 tuner HDDVR with a 1TB hard drive, compared to the 2 tuners and 500GB of your HDDVRs (HR21s have even smaller hard drives). Since the Genie is the most capable of your HDDVRs, suggested it ends up on whichever TV gets used the most.
The Genie upgrade will get you a more capable box. Since you already have Whole Home DVR, then there is no new charges to the monthly bill as you already have everything it needs. You would need to call to verify if you have a free upgrade available. Upgrade will come with a 24 month service agreement. Be aware regardless if warranty or upgrade, a replaced HDDVR's recordings do not transfer to a new box.
08-13-2019 7:27 PM
There are only a couple channels in 4K (plus a few PPVs). But you could choose to use the upgrade to replace the H21 and your oldest remaining HDDVR with a Genie and Mini Genie Client, specifically for 4K. You would end up with more capability then you have now and no difference in monthly cost. A 4K order guarantees the HR54 and C61K (on the 4K TV itself) as those are the only models that would be compatible for a 4K setup that works with your other boxes.
Here are the 4K requirements for reference: