From Beta to Live But Doing It Wrong?

Teacher

From Beta to Live But Doing It Wrong?

Years back DTV was beta testing Whole Home and it was free.  I have a very well-networked home with gigabit to all endpoints that aren't wireless.  I ran ethernet cables to each receiver, gave each a static IP address, and configured Whole Home on each receiver.  We loved the results after DTV ironed out a few bumps.  One day Whole Home disappeared.

Many months later Whole Home was a service advertised by DTV that required an installer and a monthly fee.  I called in to ask about it, explaining that it had been working well.  I was told I had to pay for installation and the equipment to make it work.  I explained I needed neither as it was working fine and I maintain a very robust network, etc.  I was directed to a technical person.  I explained how it had all been working for us prior to the end of the beta.  The tech didn't know much about networking but was at least willing to turn the service on to see if it would work.  And, lo and behold, it did.  DTV started charging me the $2.99/month (or however much it is) for the pleasure of using it.

A number of techs have been out over the years since: moving the dish, adding a receiver, moving a receiver, etc.  Each was at least confused with some curious about how I had it working.  But, again, it's been flawless (other than one wireless-bridge-connected DVR which was a signal strength issue since resolved).  One tech left me a DECA for each receiver saying I was paying for them and should have them even if I'm not using them.  The last tech, however, told me I was all wrong, was lucky, etc. as he installed a Genie.  One of his concerns was 'balancing' the system so that the same number of receivers are on either side of some switch or splitter or something.  And he was saying that the Whole Home as I had it set up would cause problems.  So I thought I'd seek an education and/or affirmation.

1. Am I the only one using an out-of-band ethernet network to run my Whole Home?

2. Is there some 'requirement' for using the DECAs either legally or technically?  If so, please explain.

3. Is there other equipment needed if I want to use DECAs?

Thank you for any constructive answers!

Message 1 of 32 (500 Views)
Expert

Re: From Beta to Live But Doing It Wrong?

You are way way way behind times with this post.  The BETA of Whole Home was in fact free of charge and was a DIY operation from the get go.  When the DECA technology became available the Whole Home went mainstream and a $3 per month charge was imposed.  Those of us who wished to keep their Ethernet based system were allowed to convert to the new Whole Home while keeping the Ethernet connections.  At that time I had a email response suggested that worked well.  Directv had a person assigned to those requests and they honored them.  That email response suggestion was written on 8/9/2011.  You're welcome to try it but I'd guess the window for activating a non compliant system is well past.  Also note that many of the newer receivers require DECA and a SWM system.

Go to your account online,
copy your account number, then select Help -> contact us -> email ->
select language -> fill in the blanks -> Topic "services" ->
whole home DVR -> activate -> give them your account number, tell them
you've been using beta and want the Whole Home DVR service activated using your
own network and that you do not want to order DECA.

Message 2 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

Perhaps I don't understand your reply but I'm not sure you read all of my post.  I do have Whole Home activated.  I do pay $3 per month.  It is working without issue.  I'll restate my questions:

1) Do others use just ethernet to run Whole Home successfully?

2) Are DECAs required for proper operation or DTV support?

3) If I do use DECAs, what other equipment and infrastructure do I need?

Thanks.

Message 3 of 32 (37 Views)
Expert
Solution
‎08-28-2013 12:20 PM

Re: From Beta to Live But Doing It Wrong?

Sorry for the miscommunication.  You may not be the only one running an Ethernet based network but the number certainly shrinks over time.  What would you need to convert?  You'd need a SWM dish for starters.  DECA adapters are required for older receivers, models H or HR20 through H or HR 23.  From the 24 model up the DECA is built in.  And, you'd need a DECA BB adapter or a CCK-W to bridge your system to the router.  The main advantage of the DECA is it's a one wire system.

Message 4 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

Thanks.  That leaves one new question.  Can I have some ethernet and some DECA?  For instance, if I had a new location that didn't have an ethernet drop and I had the CCK-W and a DECA could I use that?  This may be a tricky one, I know!  I assume the CCK-W switches the data signal from the ethernet network over to run on the coax.  I assume it just acts like a bridge meaning the DECA'd receiver would see all the network, including the router and internet.  Hope this makes sense...

Message 5 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

I should put this in a new post with details about my installation.  Thanks!

Message 6 of 32 (37 Views)
Professor

Re: From Beta to Live But Doing It Wrong?

You would only need the CCK-W and would connect it directly to the receiver with an Ethernet cable provided that it is lower than an H/HR24 and you can't use DECA without a SWM system so you can't have a mixed system.

Message 7 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

Thanks, but let me draw up my situation:

I have one HR21/200, three HR23/700s, and one HR34/700.  The HR34/700 is next to my router.  All of my receivers, otherwise, are connected via ethernet cable to my home network.

My thought was to extend Whole Home, etc. to a receiver that does NOT benefit from an ethernet connection.  Can't I just plug the CCK-W into my router when properly connected to a SWM-powered splitter and install a DECA on the new receiver if it's under the HR24 model series?  Since the CCK-W would put any DECA-connected receiver on my network and the rest would already be on my network via ethernet cable, wouldn't they all be able to see each other?

Message 8 of 32 (37 Views)
Employee

Re: From Beta to Live But Doing It Wrong?

No, you can't be because the HR34 is acting like the bridge.  installing another CCK will create IP conflicts
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 32 (37 Views)
Employee

Re: From Beta to Live But Doing It Wrong?

all you need to do is install a DECA of that receiver
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

I just had an outstanding call with a tech support (not customer service) rep at DTV.  She said what I'm looking for can be done with a CCK (I'd go CCK not CCK-W because I want the more dependable throughput of wired vs. wireless).  She said the HR44 has the built-in CCK not the HR34.  So I think, peds48, there would be no conflict with my HR34.  Do you agree?

That brings up the whole question of what installers have to do to make multiple HR44s work as you'd have conflicts, but that's another thread entirely! LOL

Thanks!

Message 11 of 32 (37 Views)
Employee

Re: From Beta to Live But Doing It Wrong?

I disagree and it the same reason why DirecTV does not allow two Genies at this time (at least part of it).  CSR was confused. the HR44 was WiFI built in but both the HR34 and HR44 can be used in placed of a wired CCK, thus installing another CK will create IP conflicts

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

I'd love to see some proof of that since I just got a smoking deal on a CCK coax...

Message 13 of 32 (37 Views)
Employee

Re: From Beta to Live But Doing It Wrong?

you can only prove it to yourself.  Instead of getting a CCK all you need is a DECA for the receiver and use the Genie as a CCK

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 32 (37 Views)
Teacher

Re: From Beta to Live But Doing It Wrong?

And if it doesn't work you'll tell me I configured it wrong?  I have DECAs.  Do you have instructions?

Message 15 of 32 (37 Views)
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