11-24-2016 2:33 PM
Solved by: Go to Solution.
11-26-2016 6:40 AM
We are sorry for your inconvenience. Although you are not receiving an error code, this article lists some troubleshooting steps you can take with bad weather. Also, press and hold the red reset button located near the access card on the receiver. It’s just another way to reset the receiver and has helped.
If none of the steps help, please chat with us here so we can further troubleshoot with you.
12-02-2016 4:08 AM
11-04-2017 5:13 PM
I had the same problem. I changed the video setting to Native Mode and the screen started flashing blue with a no connection message. The way I fixed it was I reset the receiver with the red button. When it restarted it still had the same problem. I waited about ten minutes to be certain that the restart of the receiver would have completed and entered 5-0-0 on the remote to tune to a channel and the picture appeared. I then went into setting and turned off native mode
12-16-2017 12:41 PM
I’m trying to do as you are telling to do it but I can’t get to settings before it shuts down saying connecting or if I get close the tv flashes a white screen after the white screen passes its still white even the words making it heard to read when I press menu and by the time I get to settings it shuts off again
12-23-2017 5:53 PM
01-03-2018 7:06 PM
If the system isn't working how do you change the setting to Native Mode. What is Native Mode and how do you change it?
01-03-2018 11:05 PM
@ed_leach2, have you tried resetting both your main Genie DVR and the Genie Mini Client boxes?
01-04-2018 6:13 AM
01-04-2018 9:51 AM
@ed_leach2, you should also reset your main Genie DVR.
01-04-2018 8:55 PM
Did you ever find out what or how to get to native mode?
My TV has been reset 3 times and this last time been flashing the message for about 30 minutes. I am concerned if I reset the main DVR and lose all my TV’s (horror).