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Error Codes 721 and 722: Channel Not Purchased or Service Expired

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Error Codes 721 and 722: Channel Not Purchased or Service Expired

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Error Code 721 and 722

Channel Not Purchased and Service Expired

 

 

Are you trying to watch TV but see Channel Not Purchased or Service Expired? Are you not seeing your channels? No to worry, you can quickly resolve this by performing the following:

 

  1. Unplug the receiver from the wall outlet for 15 seconds and plug it back in
  2. Refresh your service: go to directv.com/refresh and follow the instructionsRefresh.png
  3. You may need to perform Step 1 and Step 2 in conjunction fully resolve this.

 

What do error codes 721 and 722 mean?

 

  • Error 721 – Channel Not Purchased sometimes means the channel is not a part of your programming.
  • Error 722 – Service Expired - this error displays when the receiver is not able to access the correct channel information.  

 

If you are not sure the channel is a part of your line up, log into your account at directv.com. In some cases, an upgrade is needed to view the content. You can chat with us by clicking here to address this.

 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 16
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTDIRECTVCare
‎11-04-2016 9:48 AM

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

Are you seeing other error codes? Having DIRECTV service issues? Click here!

Having trouble with the DIRECTV App? Click here!

 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 16

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

Recently installed a new genie system at my home we have shows we recorded but cannot FF thru the commercials can you correct his function,the whole reason to record is to skip the commercials please advise . 

Message 3 of 16
ACE - Expert

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired


@Nevadadave55 wrote:

Recently installed a new genie system at my home we have shows we recorded but cannot FF thru the commercials can you correct his function,the whole reason to record is to skip the commercials please advise . 


Those shows were recorded via the networks' OnDemand channel (1000's channel numbers), not satellite channel.  Most networks limit our ability to FF through their own sponsored commercials, and DirecTV has no control over that.  Record those shows from the regular satellite channels and you'll be able to FF through the commercials. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 16

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

Ok do how do you search for channel instead of streaming it reverts to streaming whenever you search a show
Message 5 of 16

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

This was not helpful
Message 6 of 16
ACE - Expert

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired


@Nevadadave55 wrote:
Ok do how do you search for channel instead of streaming it reverts to streaming whenever you search a show

Not really the topic of this thread.

Search this forum and you'll find your answer.  In a nutshell, you need to set up the Series Recordings using the Channel Guide instead of Search. Then it will only record from the specified channel. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 16

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

721 is generated by the DTV system to prevent unauthorized viewing of channels as well as to force customers to upgrade equipment and pay more for services (wanted and unwanted) such as service calls, equipment protection, HD, DVR, DVR Home wide, even local channel access, etc. This is proved by the fact that you can experience 721 on all channels when you have a perfect billing or may even have better than perfect and maintained a large credit on your account for many years and when you attempt to get it removed and service restored, and the "experts" can't do it, they tell you that you need to upgrade. AT&T/DTV has admitted as much because they want everyone to use their "Genie" and get off the fully functional SD receivers just so they can charge for all those extra bells and whistles not to mention that they also want to bill you for "Leasing their equipment" unlike the ones folks own. 

Message 8 of 16
Contributor

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

They told me I was getting HBO an Cinamax an Showtime an stars for free for 3 months an that it could take up to 24 hours before I receive the channels an it's been 24 hours

Message 9 of 16
Contributor

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

I just want channel 44 fox back on my tv resolve your disputes, I pay for seven boxes so I should be able to get what I want. Alice Richardson

Message 10 of 16
ACE - Expert

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired


@Prinerd wrote:

I just want channel 44 fox back on my tv resolve your disputes, I pay for seven boxes so I should be able to get what I want. Alice Richardson


It's the station owners that pulled their signal, not DirecTV. Greedy station corporations are doing this more often to make up for lost advertising revenue from declining viewership. I'm glad that companies like DirecTv, Dish and Comcast are no longer willing to simply pay them more and more money. Contact the company that owns your Ch44 Fox and tell them quit being so greedy. Ask they why service providers should have to pay them anything when they get to use our public airwaves for FREE?!? In the mean time, use an off-air antenna to get that station.  Or change providers (at least until the same thing happens to them!).

 

See also https://www.multichannel.com/news/small-tv-stations-locked-in-retrans-dispute-with-directv

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 16
Tutor

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

If the station owner pulled their programming the DirecTv should enable the networks, i.e. 391, 393, 397, 399  to their customers as this is what we ARE PAYING FOR! This is TOTAL GARBAGE not to mention Directv's breaking contracts!

Message 12 of 16
ACE - Expert

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired


@Atch71 wrote:

If the station owner pulled their programming the DirecTv should enable the networks, i.e. 391, 393, 397, 399  to their customers as this is what we ARE PAYING FOR! This is TOTAL GARBAGE not to mention Directv's breaking contracts!


Yeah, it doesn't work that way. It's illegal for DirecTV or any other TV provider to give you out-of-area TV stations just because your local station is playing hardball and yanks their signal. You can thank the FCC for these regulations. 

 

And all TV provider contracts protect themselves from exactly this situation. They have no control when a local station owner yanks their signal. Or would you rather they just keep paying more and more and raise our bills even higher??? No thank you!

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 16
Contributor

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

Suddenly getting the 722 error code for every channel on receivers we have been using for a long time. Resetting the receiver has not solved our problem. Very frustrating experience. 

Message 14 of 16

Re: Error Code 721 and 722: Channel Not Purchased or Service Expired

Southern California Error Code 722  -  I am getting sick of this crap! I expect a full month credit. 

Message 15 of 16
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