Error 771 Signal Loss on Satellite

Contributor

Error 771 Signal Loss on Satellite

I got a Genie a couple of months ago, and everything's been great. But three days ago, 3 channels just stopped working, 287-AHC, 389-PBS and 538-EWST. Nothing else has been affected.

Message 1 of 4
Employee

Re: Error 771 Signal Loss on Satellite

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


Satellite transponders (32 total at 101º)


[Most of your standard definition channels are beamed from 101ºW]


1-8 X X X X X X X X


9-16 X X X X X X X X


17-24 X X X X X X X X


25-32 X X X X X X X X

Satellite transponders (11 total at 119º)


[Local SD channels for some cities, Spanish package]


17-24 NA NA NA NA NA X X X


25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]


[Local HD channels for some cities]


1-8 X X X X X X  NA NA


9-16 NA NA NA NA NA NA X X


17-24 X X X X X X X X


[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]


[National HD channels]


1-8 X X X X X X X X


9-16X X X X X X  NA NA

Satellite transponders (16 total at 103º(s)) [or 103º(a)]


[Local HD channels for some cities]


1-8 X X X X X X NA NA


9-16 NA NA NA NA NA NA X X


17-24 X X X X X X X X

[Note, these can be very slow to appear]



Satellite transponders (16 total at 103º(ca))


[National HD channels]


1-8 NA NA NA NA NA NA NA NA


9-16 X X X X X X X X


17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]


[National HD channels]


1-8 X X X X X X X X


9-16 X X X X X X X X NA NA


17-24 NA NA NA NA NA NA NA NA

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Error 771 Signal Loss on Satellite

Service guy came out, the dish was loose and had moved.

Message 3 of 4
Employee

Re: Error 771 Signal Loss on Satellite

Awesome.  Thanks for the update.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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