Equipment

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Equipment

How do I return unused equipment? I recently upgraded and the tech didn't take the old equipment. I see where I'm still being charged for this equipment. How do I return it!!!  

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Message 1 of 4
Professor

Re: Equipment

Drop it off at any UPS store and make sure you bring a copy of the account number associated with that equipment. Ask UPS for the return number or any reference number. 

Call ATT after a week to check if they've received the equipment. If the charge was not reversed, have them process an escalation so that the back office could adjust your bill. 

Message 2 of 4
ACE - Expert

Re: Equipment

Call DirecTV. They should send you a return shipping label and box if they want the equipment back.  Sometimes they just want the Access Card returned. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
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ACE - Master

Re: Equipment

DTV uses USPS(US Postal Service) for returns if they want it back not UPS.

You can use this if they don't want them back or use an E waste/hazardous waste site.

http://news.directv.com/2013/03/15/want-to-get-rid-of-your-old-electronic-stuff/

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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