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Directv audio out of sync

Tutor

Directv audio out of sync

I have two TV's with Directv.  One main Genie HD receiver and one mini genie.  On both, the audio is out of sync with the picture.

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Message 1 of 11
Administrator

Re: Directv audio out of sync

Hello @rshort40, I certainly understand how annoying that is, let’s get your audio issue fixed!


Have you tried resetting your genie by pressing the red reset button?


Please let me know if that solves your issue!


Mihai, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 11
Tutor

Re: Directv audio out of sync

I have tried resetting both my main Genie DVR and Mini Genie and that didn't help.

Message 3 of 11
ACE - Expert

Re: Directv audio out of sync

Some TVs have a lip sync control.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11
Tutor

Re: Directv audio out of sync

Thanks.  I have two 2018 Sony XBR TV's and I don't see a lip sync setting. I have a Sony soundbar on one of the TV's that has an audio delay setting.  I tried fiddling with that setting but for some reason that doesn't seem to help. I have the same problem whether I use my external sound systems or just the TV speakers.  However, the sound and picture are perfectly synchronized when watching Netflix so I know the problem is with Directv.  I have a super-long cable (maybe 70 - 100 feet) from my satellite dish to my DVR and the picture is not that great so maybe the cable is the issue. 

Message 5 of 11
ACE - Expert

Re: Directv audio out of sync

The coax has nothing to do with it.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11
Administrator
Solution
Accepted by topic author
Accepted by rshort40
‎07-11-2018 5:52 PM

Re: Re: Directv audio out of sync

Good morning @rshort40,

Based on other users experiencing similar issues in the forums, you may need to reconfigure your audio and video cables connecting from the genie, to your soundbar, to your T.V.

Please let me know if this works out for you.


Mihai, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 11
Tutor

Re: Re: Directv audio out of sync

That worked for the Sony XBR TV with the soundbar (Sony HTZ9F)! Now the picture and audio from Directv are in sync (Setup: Genie HDMI to > Soundbar HDMI, then Soundbar HDMI ARC > TV HDMI ARC).  I did notice that the audio when watching Netflix is now a little out of sync but not too bad (Netflix setup is Ethernet > TV > HDMI ARC to soundbar).  Now I have to tackle the other TV - The challenge there will be that the receiver is an older Denon that lacks an HDMI ARC connection and the ability to pass through a 4K signal.  Current setup with audio sync issues is Genie HDMI > Sony XBR TV HDMI, then TV Digital Optical cable to Denon Reciever.  I will try switching that one to Genie HDMI > Denon HDMI, then Denon HDMI to TV HDMI. My reason for not doing this in the first place is my older Denon is not 4K compatible. For Netflix I will use the Digital Optical to my Denon and hope that the Denon auto-senses the audio source (HDMI when watching Directv and Digital Optical when watching Netflix).

Message 8 of 11
ACE - Expert

Re: Re: Directv audio out of sync

Try using the Genie's optical output if your's has it, otherwise you need a digital audio to optical converter to the Denon

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 11
Administrator

Re: Re: Re: Directv audio out of sync

Hi @rshort140,

I’m glad you got one of your T.V. audio’s synched! Please let me if you get the other one resolved or you need help with anything else, we're always here!

Mihai, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 11
Contributor

Re: Re: Re: Directv audio out of sync

It worked for me and I thank you sincerely as the out-of-sync was driving me absolutely nuts! I thank you from the bottom of my heart. J Parris 

Message 11 of 11
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