12-18-2016 8:35 PM
I tried to move my Directv boxes around while rearranging the house (3 wireless receivers and 1 main reciever). I tried to move the main receiver into the den, but I found out after the fact that I could not move a hardlined receiver to another room without help. I moved everything back. Now the box in the den cuts in and out constantly. The remote also stopped working. I moved the wireless receiver to another room to see if it was the cord or the tv. It works fine in the other room, but the remote still does not work. How can I get the remote to talk to the receiver again?
Solved by: Go to Solution.
12-18-2016 8:47 PM
Try resynchronizing the remote by pressing the MUTE + ENTER keys for a few seconds.
- edited 12-18-2016 10:19 PM
That worked!! Thank you!! Also, I think the cutting in and out may be due to a bad HDMI cord, so I am getting a new one tomorrow to test that theory.
02-04-2017 2:31 PM
If the remote will not respond after that step then try this. First verify you have a RC71/72/73 Genie remote, that is what that step is for. If so then proceed to hold the number one down if the light stays green the batteries are good and you can move on. Hold the mute and select down until the light on the remote blinks two times and enter 981, this resets the remote, then hold the mute ans select down again following the double blink with 987, applies IR mode. Now we go back to hold the mute and enter buttons until the lights on the remote flash repeatedly. Try and change channel. If it is succesful then push the volume buton and follow the onscreen directins to program the tv to the remote. If not then try to reset the receiver, there are times the IR sensor does not respond. If these steps do not resolve call customer service for possible replacement or service call.
05-17-2017 10:01 PM
@Vita522, best to start your own new thread. Besides your remote model number, it would be helpful to know your DVR/Receiver model number and what troubleshooting you've already tried.
05-17-2017 11:42 PM
05-18-2017 9:44 AM
@Vita522, thanks for that additional info. I assume you mean "C41" Mini Genie? There is not "C47" model.
Anyway, that's the wrong remote for the C41 Mini Genie. You should be using an RC72 or RC73 remote model.
07-28-2017 8:07 AM
I have just received a new RC66X remote from Direct TV. It is not working with my Direct TV receiver. It is does sync with my TV.
07-28-2017 8:40 AM
@Tomahawk, thanks for starting your own new thread. See my response there.
09-17-2017 11:22 AM
Thank you! It works right away.
I played around with remote setup, then it stopped working. But this solution works right away!
11-23-2017 10:31 PM
Remote not working with receiver. Ive trird resetting and nothing. It resynced with tv but not my receiver. I also pushed red button on side of receiver and nothing.
- edited 11-29-2017 6:16 PM
After a month of resetting / pushing red buttons etc and getting to the connect now screen with nowhere to go after - THIS fixed both my wireless genies and I'm back up to running within 10 minutes of finding this post.
Thank you so much.
- edited 11-29-2017 6:22 PM
Post 5 on this thread!
This post is what I was trying to respond to that fixed my issues.
Can't figure out how to quote =)
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