09-19-2017 4:08 PM
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02-01-2018 1:44 PM
@SoCALady, those are all older boxes, so it's quite likely that they don't want them back. I recommend hanging on to them for a couple of months to be sure, then you can recycle with a local electronics recycler.
02-02-2018 8:48 AM
Thanks. I had gotten a little envelop for strictly the access card. No instructions, etc. I got a man this morning who actually made sense! Shock! He told me how to remove the card and it's going out today. I'm putting the equipment in the garage and will give to e-waste in a month or so!
Curious about your "handle" and am sending you PM.
02-04-2018 1:43 PM
The HR34 is no longer returnable, I would assume that the C31 is also not returnable but you should double check, everything else is yours.
You can take them to any E waste center or you can go to this website to get a shipping label to send it to them http://www.goodwilldenver.org/dtvcustomer/?referrer=http://insider.directv.com/2013/03/15/want-to-ge...
02-04-2018 2:31 PM
Thanks for the recycling info, shannon02! I've been looking at local electronics recyclers for options--I've got my current HR24, plus two RCA receivers that I purchased outright in the old days--but the Goodwill option may be simpler in the long run. I'll check them out.
02-04-2018 4:19 PM
Sounds like you got what you need. A simple recap if you or someone else needs it.
Yes the HR34 (1st generation Genie) has been non returnable for a couple years or so. My understanding the C31 (1st gen Clients) are the same.
RCA receivers? Non returnable for probably over 10 years, even if they weren't purchased to own.
HR24 recently returnable, but may depend on the manufacturer code (-100, -200, etc.) on exactly which ones are requested back when deactivated.
Cinema Connection Kit (CCK) is an owned accessory, so not returnable.
The link www.directv.com/recycle redirects to the goodwill Denver site, but is a lot shorter and simple to remember. This if you want to get a shipping box for recycling as opposed to taking to a local recycling center for electronics. Just make sure any box recycled does not have the access card in it for your protection.
02-26-2018 6:25 AM
I called and talk to a guy named Raj and he told me i didn't need to return the equipment, that it was Outdated Equipment. I ask why the lady told me i needed to return it ( and she said she would send me out a return box-which I've Never recieved). He said they are required to tell us that...well which is it???
Apparently they want the Equipment but don't want to send you the boxes. More less they want your $$ money$$. They have since added a $138. Charge on my bill for Non-Return of Equipment. Soooo they will be receiving their Equipment because i will be Taking it up to them Personally and Disconnecting my Service from them at my house. The Equipment that i am returning was replaced by Netflix. My renters Love Netflix. This is Not the only problem I've had with them, Fixing Technical problems, they just don't care if it's fixed or Not!!! They just want $$$$.
02-26-2018 11:26 AM
They are required to tell you to send back any returnable receivers. Unfortunately too many agents by default say all the boxes without checking the exact model numbers. If you were to post the exact model numbers, in most cases we can verify if returnable or not. Since you were billed non-return fees (NRF), then that confirms they are returnable of course.
If returnable, then there are now two ways to return as AT&T has been updating the process. Either DirecTV sends you a return box by FedEx to your physical service address to go back by USPS (not UPS), or you are referred to a nearby FedEx or The UPS Store (not USPS) with your boxes and account number to be provided return boxes on site. This change in return process started within the last few months, and just like right when AT&T acquired DirecTV, the transition has not been a smooth processes.
You cannot take equipment directly back to them yourself. Must be shipped. AT&T stores cannot accept return of DirecTV equipment as they are not the same company, though they have the same parent owner.
Netflix doesn't work for everybody. Requires good internet which not all of have, if we have internet at all. DirecTV is its own infrastructure so doesn't have to rely on someone else's service. Glad it works for you and your renters, just not for all of us.
03-17-2018 11:05 PM
C31-700 and H25-100: Are these returnable? First person I talked to said they needed to be returned. Second person said I could send them to Goodwill recycle center in Colorado. Just don't want to send to Colorado and then find a charge on my bill for unreturned equipment.
03-17-2018 11:48 PM
The C31 is a Mini Genie Client and does not work without the main Genie so check the model numbers of any additional boxes you have. The main Genie would be HR34, HR44, or HR54. The 1st generation Genie (HR34) is not returnable, but the other two (HR44, HR54) are.
C31 is the 1st generation Mini Genie and to my understanding is non-returnable as they are several models past it.
H25 is the most recent HD non-DVR and is expected to still be returnable.
Formally they would send you a return box by FedEx to send back any returnable models by USPS (not UPS). Now they send you to a participating FedEx or The UPS Store (not USPS) with the boxes, and your account number, for free return. Any non-returnable models are recycled (removing access cards first). The link www.directv.com/recycle redirects to the Colorado recycling center that does a shipping box which is nice for those that do not have nearby electronic recycling.
03-18-2018 12:39 PM
03-19-2018 10:19 AM
03-19-2018 10:21 AM
03-19-2018 10:26 AM
03-19-2018 4:42 PM
For those still having issues and getting mixed signals and/or bills for the equipement, I'd find a DirecTV store and return everything to them. Make them give you a signed receipt that itemizes everything you returned.
03-19-2018 4:45 PM
There are no DirecTV stores, never have been. Any stores are 3rd party retailers that may only send new orders to DirecTV, which is the same thing at AT&T stores.
You take any returnable receiver/clients to a participating FedEx or The UPS Store (not USPS), with your account number, to arrange return. Used to be DirecTV would send a return box by FedEx to your physical shipping address to be returned back by USPS (not UPS). AT&T has changed the process recently, I assume to save costs on resending shipping boxes to customer for various reasons.
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