Helpful Links

DVR skipping frames


DVR skipping frames

Over the last few weeks my dvr is recording programs and skipping frames.  Making the video difficult to watch.  I thought maybe weather but now this is happening often.

Message 1 of 3

Re: DVR skipping frames

This is usually a signal or a hard drive problem.

Please post your signal readings from at least 2 tuners and all sats or take pictures and post them to a picture sharing site and post the link here.

To test the hard drive run the BIST test below.

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.

Message 2 of 3
ACE - Expert

Re: DVR skipping frames

It would help to know your DVR model number.   Is this your only DVR?   Do your other DVR's have the same issue?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
Share this topic

Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Is your service down? Click here to chat with us!

Additional Support