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DVR has been disconnected from your home network

Tutor

DVR has been disconnected from your home network

I, too, am getting this error message on my H21s. I have an HR22 DVR, which seems to be the only receiver losing its network connection. My (self-installed) system had worked flawlessly until Feb. 9. Since then, the "disconnected" message randomly pops up on the H21s; or when we try to view a recording, the most we can watch is 2 minutes before the HR22 disconnects.

 

I know my setup is not officially supported.
My normal setup:

Apple Airport Extreme router (supplying internet)

HR22 connected via cat5e to Airport Express

H21 connected via cat5e to (another) Airport Express

H21 connected via cat5e to (another) Airport Express

 

I spent several hours yesterday trying various connections, the only consistent fix is when I plug the HR22 directly into the Airport Extreme.

I tried swapping the Expresses between H21s and HR22. Sometimes that worked, but not reliably. I have tried every possible combination of connections. I have done all the resets and reconnections, and as long as the HR22 is not plugged into the Extreme, it keeps disconnecting.

 

Since folks using the "supported" configuration (DECAs, etc) also have this problem, I have to think its a software problem. Any advice anyone?

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Message 1 of 10
Employee

Re: DVR has been disconnected from your home network

Quote: Originally Posted by lihpevets 

 Any advice anyone?

 

 


sure, call DirecTV to have them install their supported system with DECA's.  there are way too many places where your system could fail.  there are millions of people running DECA's without a hitch.  those who are having problems with AE and DECA's are running the wireless version of the CCK, which is not what you are doing.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10
Tutor

Re: DVR has been disconnected from your home network

peds48:

 

I probably should ask this elsewhere, but since you suggested the DECAs: I share a dish with my neighbor. I was under the impression that the coax networking system isn't an option if I don't have my own dish.

Message 3 of 10
Employee

Re: DVR has been disconnected from your home network

not really.  you can use a BSF filter to keep your network from seeing your neighbor's.  but this begs the question of, why are you sharing a dish.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10
Tutor

Re: DVR has been disconnected from your home network

too many trees in the neighborhood...I can't get a good shot at the sat's from my yard

Message 5 of 10
Employee

Re: DVR has been disconnected from your home network

a 2 way splitter at the dish with a BSF filter on either side, would separate your two WHDVR networks

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10
Expert

Re: DVR has been disconnected from your home network

The biggest problem I see with your system is the "(another) Airport Express".  I ran the self installed BETA system for a long time and it was rock solid.  The system is designed to have each receiver and DVR connected to the same router and the same sub net.  If you run the Ethernet cables fromall three boxesto a Ethernet switch (see link) and then connect that switch to a router, your problems will almost surely disappear.  Of course if you have a faulty component that will cause a failure as well.

 http://www.google.com/products/catalog?rlz=1T4ADFA_enUS434US434&q=linksys+ethernet+switch&gs_upl=0l0l1l2474648lllllllllll0&um=1&ie=UTF-8&tbm=shop&cid=12991129501006783201&sa=X&ei=5HxLT8qxONTq0QGA8byhDA&ved=0CHIQ8gIwAQ#

Message 7 of 10
Tutor

Re: DVR has been disconnected from your home network

The Airport Expresses are all set up as repeaters, all on same subnet as base station. Worked flawlessly for months. I'm sure it will work fine if I hardwire everything, but I shouldn't have to.

 

I was just hoping that I missed something in all the other posts about this problem.

Message 8 of 10
Expert

Re: DVR has been disconnected from your home network

Regardless of your thus far experience the BETA system had an absolute requirement to be all hard wired.  You've received the absolute best advice you can expect. (1) Get an approved installation or (2) Bring your installation up to BETA standards.

Message 9 of 10
Tutor

Re: DVR has been disconnected from your home network

Um, I never heard of this "absolute requirement" to be hard wired; when I started the beta 2 years ago I knew that most users could not get wifi to work, but there were a few of us that did.

 

Again, I had flawless performance for 23 months. 

 

Thanks for the input.

Message 10 of 10
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