DTV flashes "Connecting"

[RORLOG]

We had a small amount of snow yesterday. Turned on DTV in bedroom and screen shows flashing "Connecting"...will not connect. The set in the basement uses the same dish; no issues. I have checked all the connections and reset the genie box (red button) several times with no luck. 

[RORLOG · Accepted solution]

Just spoke with Tech Rep. He recommended resetting the main receiver first (red button); then once refreshed, reset the Genie receiver. Apparently, there is a timing/sequence issue with multiple (whole home) receivers. Anyway, that did the trick. No further issues. Hope this helps.

[lgaret]

Unplugging everything and pushed the red button did not work. I thought I had a solution by unplugging everything and pushed the red button on my genie "3" and the messages stopped for 'that' day. Today message back. My 'solution' was 'not' permanent. How do I reset the Genie receiver after I have already pushed the red button????

BTW I 'have' a HDMI which is already being used by the setup.

Again this message occurred right after the new screens appeared after the software was automatically changed by the company.

Thx.

Lois

[lgaret]

How do you reset the Genie receiver?

[hansen-c]

What kind of Genie server do you have?  You're looking for the little red button and it's located differently for the different Genie servers.

HR44 = found behind little door on front panel right side where access card is located.  just under the access card.

HR54 = found on right side of box near access card

HS17 (Genie 2) = found on right side back corner toward bottom of the curved corner

[lgaret]

HR54-200 Genie 3. On the right side on the 'side' next to the access card. I already pushed that. Where is another place I have to push to reset?

[lgaret]

Is in a satellite reset? I already did that too.

[lgaret]

Is this the forum that talks about the 'message' that "your TV doesn't support.....? I might have used the wrong forum for my question/comment?