06-23-2016 1:05 PM - edited 07-24-2017 11:49 AM
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06-23-2016 1:05 PM - last edited on 10-13-2017 10:46 AM by ATTCustomerCare
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Have Other Concerns?
ChrisZ, AT&T Community Specialist
08-27-2016 12:36 PM
According to my channel lineup I am supposed to get the Fox Sport 1 chanel 219.
I have recordings from that channel, but when I try to access channel 219 it gives me error code 721 and says I dont get the channel. What should I do?
10-30-2016 10:54 AM
10-31-2016 5:33 AM
We are not sure at the moment. Is this the first time you have used the app? Are you able to log into DIRECTV.com and stream with the same credentials?
10-31-2016 7:03 AM - last edited on 10-31-2016 7:23 AM by Taylarie
I have used the Direct TV app from both my cell phone and iPad in the past…but this time when I tried to go to Sunday Ticket, it wanted to Charge me.
Ron [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
11-01-2016 5:32 AM
Are you currently able to view the app now? If not, we recommend changing your password. This may resolve the trouble you are having.
12-19-2016 6:12 PM
I have had DIRECTV for 21 years. I've had AT&T wireless for 17 years. I just called directv because some of our HD channels get the 771 error. They want to send out a tech for $49 or I sign up for the protection plan of $7 per month. I pay for HD channels. Some don't work and now I have to pay more. Comcast here I come.
01-18-2017 1:40 PM
I have the same problem. There are 17 channels the I get the 771 error code and Direct told me the same thing, pay them to fix THEIR equipment! Not going to happen, I'm calling Dish!!
01-18-2017 2:57 PM
@Skipper70, good thing that Dish Network never has these sorts of problems
Seriously, a simple service visit can fix this. Most likely your dish is not optimally aligned. It's free if you have DirecTV's Equipment Protection Plan. Otherwise at most $50, regardless of what needs fixing.
01-18-2017 8:40 PM
01-18-2017 11:07 PM
Well, it's not MY equipment
Please realize that we're customers like you, not DirecTV employees. Dish doesn't provide free service visits either. They charge $99 while DirecTV only charges $50, regardless of whatever needs fixing. It's a fact that even properly installed dishes can loosen and coax connections can corrode over time. If the $50 service fee is too much of a one-time burden, they provide a $7/mo Equipment Protection Plan that covers these things. It's your choice. Good luck with your decision.
01-18-2017 11:28 PM - edited 01-18-2017 11:32 PM
By the way it is your equipment as you own everything but the receivers.
05-16-2017 6:32 PM
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