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DIRECTV Receiver, Mobile DVR Help & Error Codes

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DIRECTV Receiver, Mobile DVR Help & Error Codes

If you are having trouble with your DIRECTV services, check out our help articles below. In some cases, you can quickly resolve most issues with the with the links below. If weather is keeping you down, do not forget about the DIRECTV Everywhere app!

  

Wireless Receiver Troubleshooting and Connection  

 

 Mobile DVR Troubleshooting 

 

 DIRECTV Error Codes and Troubleshooting. What Do They mean? 

 Other Troubleshooting Steps Dish Alignment and Connections 

 Be prepared for the winter months! Check out the link below to learn what you can to stay in service! 

 

Ordering DIRECTV service? Here is some information on things you need to know!

 

Getting 4K TV? Check out this article to learn what you will need!

Getting a new Television? Check out this article for some helpful tips when hooking it up!

  

If your service is down and troubleshooting does not work and you need immediate assistance, do not wait, please chat with us by clicking here.

 

Have Other Concerns?

U-verse Quick Fix

U-verse Billing & Rewards

Mobility Troubleshooting, Ordering & Billing

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
103,034 Views
Message 1 of 28
Tutor

Re: Guides freezes up

I'm having the same issue but only on the guide screen it hesitates/freezes when scrolling through the channels, so annoying my husband hate the upgrade to the genie and genie mini

Message 16 of 28
Contributor

Re: Box auto reset

I was experiencing a problem setting up my replacement receiver. I wasn't getting a signal on 103. After perusing this handy dandy troubleshooting guide for the past hour and a half, I stumbled upon a fix. I threw my cellphone directly at the TV and now I no longer have to worry about the signal strength any longer. Thanks DirecTv
Message 17 of 28
ACE - Expert

Re: Box auto reset

@JaquesStrappe, well, there are probably better ways to solve the problem than destroying your TV Smiley Happy

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 28
Tutor

Re: Box auto reset

Bryans service is as BAD as mine is! Directv should be directpain!

Message 19 of 28
Contributor

Re: Box auto reset

it seems that when i try to re-activate the discovery go channel and velicity channel over the internet via my roku that they can't verify whether or not that i have a direct tv satellite. the error message i get when i try to re-active these stations i get an error message of (idp.dtvce.com has been reset, so see if there is something you can do since it seems that some one on your end had to reset it

Message 20 of 28
Teacher

Re: Box auto reset

You are SOOOO overdue for a new change...Comcast or whatever.....you will enjoy fresh start, different features, new plan....out with that old...in with the new....Do it.........fun.....I think so,  I do....  I sure as heck would.........you've done your time.......Onward Ho.

Message 21 of 28
Teacher

Re: Box auto reset

I respectfully disagree..just this one time...Best sometimes destroy the living daylights out of that TV............such a good fresh start...........bye to that tv, crunch crunch.....

Message 22 of 28
Teacher

Re: Box auto reset

Me Too movement...on that....same here, love.

Message 23 of 28
Contributor

Re: Box auto reset

I just replaced my DVR from Direct TV and AT &T came out and installed the Genie.  We get stalling pictures.  Also sometimes my remotes have a huge  delay and takes about 10 seconds to read I want to fast forward.  Totally horrible to try to watch something recorded.  Had a tech come out said it has to be the internet but I have high speed.40 mg but that is all used with other devises in the home and century link says that is why do not get full 40 when speed it tested.  He says he tested  the speed of my internet through his phone and only got like 12.  Is it my internet because I am not happy with the Genie stalling

Message 24 of 28
Tutor

Re: Box auto reset

#Best advice is to switch to DISH network!

#- Please type your reply above this line -##
Message 25 of 28
Contributor

Re: Box auto reset

Hey Directv! How about an update on the issue!  It would be much easier for everyone if you post updates rather leaving everyone hanging.  It's frustrating for us all.  What good is this website if it's one way communication.  I've been on hold calling, it's now 32 minutes and I'm not through the front door yet. Just post something for us! Thank you.

Message 26 of 28
Contributor

Re: Box auto reset

I have Directv Now app on my iPad. When I try to log in it says it cannot connect to the server and to try again. I've tried reloading the app, turning on and off the iPad and nothing works. Other apps work and my internet works.

Message 27 of 28
ACE - Expert

Re: Box auto reset


@sweetife wrote:

I have Directv Now app on my iPad. When I try to log in it says it cannot connect to the server and to try again. I've tried reloading the app, turning on and off the iPad and nothing works. Other apps work and my internet works.


This is the DirecTV Satellite forum. You should post your question in the DirecTV Now forum. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 28
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