- edited 06-14-2018 7:25 AM by davidbk
I am constantly getting the following message on my TV: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program." I do not have plugins on my receiver for component cables. This message started popping up about 3 months ago and has become much more frequent. I am thinking the receiver is faulty.
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04-01-2018 8:48 AM
Another thing too... The "supervisor" I spoke to the other day insinuated that all digital providers either are or will have this problem as they "update" the protection requirements..
As far as I know, no one else is having this issue.
04-01-2018 11:11 AM
LOL! If your Genie receiver is like mine, there is NOWHERE to plug in component cables into the back of the box. Even if there was, you no longer can receive a 4k signal. Even if it doesn't cost anything, it's an advertised service that doesn't work and doesn't offer the physical option to even plug in component cables into the equipment to make it work at a less resolution. A set of rabbit ears would have provided the same solution. They wouldn't work with the DirecTV service, either.
04-01-2018 11:13 AM
It's really funny (but not really). I've called DirecTV about a half dozen times about this problem. Each time, they start from square one and ask the same silly troubleshooting questions instead of looking on my account to see what they have tried and what they haven't. I told the CSR that this problem is plastered all over the internet message boards and on websites as well but it doesn't seem anything has been done to fix it. He responded like he had never heard of the problem before. Like it hasn't already been documented. Anywhere. smh
04-01-2018 11:14 AM
Cable companies seem to be coping with the HDCP issue that "everyone" will be having just fine. I think DirecTV is trying to shed the problem by making excuses...
- edited 04-01-2018 12:36 PM
While my box does have ports for cables, I refuse to use them . It reduces a Digital HDTV to an analog television. Period. As paschrh alluded to, I am paying for HD television. The answer can't be to use analog cables.
I too have called AT&T several times and been through the same thing every time. And, to have a "supervisor" tell me to basically go pound sand, and that the answer is analog cables, says a lot about AT&T and Direct TV as a whole. What they were and what they have become.
And you're right... Cable companies have had NOT ONE SINGLE ISSUE with the program protection..
This is an AT&T/Direct TV problem..
04-17-2018 2:14 PM
I got to reading up on this HDCP scenario. It involves a "handshake" between the Genie receiver and your 4k capable equipment. The Genie bis sends a handshake signal out for about 20ms. If it is not authorized during that very short length if time, you'l get the error message. So even though the connected equipment IS compatible, unless it is powered up to receive the handshake signal, it won' allow the signal to pass and the error message appears. Seems like if DirecTV would put a two or three second delay on transmitging the handshake signal, it would solve all this frustration. Just allow the other components a couple of seconds to power up, THEN send the handshake signal. My 'lowly and less-educated' way of thinking says this would probably work and successfully connect and eliminate the error message. A simple firmware update with the added delay might be all it needs...but what do I know. I'm just an ME. Electronics eludes me. Sarcasm intended... 😂
04-19-2018 7:26 AM
04-22-2018 1:03 PM
HDMI Is a much higher resolution than component cables. Why would you ever want to downgrade your equipment!
- edited 04-22-2018 1:53 PM
No, component carries the same hD signals as HDMI (except for 4K which is a special case). It can even carry 1080p (which is only used for some PPV) but the studios won't allow it. I think you are confusing it with composite video.
04-22-2018 4:21 PM
04-22-2018 4:38 PM
That’s news to me. I see some pretty high end and low end TVs and they all have at least 1 component cable hook up. Some brand do opt for the headphone jack adapter to save on space but it’s still a working component hookup
04-23-2018 10:06 AM
04-23-2018 10:23 AM
04-24-2018 3:07 PM
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