- edited 06-14-2018 7:25 AM by davidbk
I am constantly getting the following message on my TV: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program." I do not have plugins on my receiver for component cables. This message started popping up about 3 months ago and has become much more frequent. I am thinking the receiver is faulty.
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02-01-2018 6:22 PM
We have also been getting this error. I found that switching the format resolution seems to "trick" it but it doesn't last. I go down to 480, the picture comes back on, then I can switch it all the way back to the highest resolution and it stays on until we turn the box off or switch inputs. I tried Clear My Box but it didn't work and I can't update the software on my television-there isn't a newer version.
02-12-2018 6:45 PM
Didn't help. When I did this, I didn't have volume, when I plugged back in. Had to turn off at box to get both volume and video. If I turn box on by remote, this is when problem occurs.
02-27-2018 3:11 PM
I have this problem constantly in the morning with my Samsung Series 6 4k tv. This only happens on the 4k tv with the 4k genie, we have three other flat screen tvs on wireless genies with no problems whatsoever. The directv techs have been out twice with no luck. I've tried everything suggested here. I just unplugged my tv for 10 minutes so I will see if that works. This message used to come on once in a while with the old directv software but now comes on every time I turn on my set with the new software. Changing to another input (Apple TV) before I get the message can defeat this problem, but I shouldn't have to do this every time I turn on my tv! I've swapped HDMI cables, used the new one provided by Directv. This is a problem with Directv's new software and I am getting to the end of my patience - fix your software!!
03-05-2018 2:41 PM
03-05-2018 4:11 PM
03-05-2018 9:05 PM
03-05-2018 9:10 PM
03-09-2018 2:09 PM
I want to add that since I have unplugged my Samsung 4k tv for 10 minutes I have only received the copy protection warning once. Seems to work for several days at a time, better than getting the message every time I turned on my set.
03-29-2018 12:47 PM
Yep, been there done that.. Got the T-shirt. I just got off the phone with ATT/Direct TV support and their answer is to use analog component cables.. LOL... I even talked to a supervisor and explained to her that this only happens on the Genie DVR in the den.. Not one single bedroom does this. I have reset, replaced HDMI cables, etc...
They have reset my service through the "line". Technician came out and changed my resolution and then put it back.. No luck..
It will work for a short time, but after a week or so, it starts. Like I mentioned earlier, I called tech services and talked to a rep and then her supervisor. They were zero help. Every excuse they gave I responded with a logical question...
ATT/Direct TV Tech Supervisor: "So, what you need to understand that it can take a month, 6 months, a year or maybe even 2 years after an update is sent out for it to impact, uhhh, like this."
Me: So, what you're saying is that all of your customers are having this problem?
ATT/Direct TV Tech Supervisor: "No, not necessarily". "There are different "things" that get affected."
Me: Okay.... So what does that mean?
ATT/Direct TV Tech Supervisor: "So yeah, the problem here is that your TV's content protection isn't working."
Me: So you're saying this is a problem with my 1 year old Samsung? That this problem predates my newest TV?
ATT/Direct TV Tech Supervisor: "No, it is not specific to any brand of television."
Me: I don't understand what your saying?
ATT/Direct TV Tech Supervisor: "Can I send you some information in a text or email?"
Me: You can send me whatever you want.
ATT/Direct TV Tech Supervisor: "Thanks"..
They send me a link to the support page. Nothing specific, just support home page.
ATT/Direct TV Tech Supervisor: "So, what you need to do is swap to component cables. I'll send them to you"..
Me: I don't want component cables. I want my TV to work the way it should. I am paying for digital HD television and the snawer can't be to use analog cables.
From this point, it was the same nonsense being repeated. I told her to send me the cables because when I cancel my service, I don't want them to say that I refused the offer to "fix" the problem.
I will leave ATT and direct TV. I have wireless from ATT but I bought 2 new iphones because of the purpouseful slowing down of our old phones. So if that gets corrected, I will leave them completely. Wireless and all.
I am through with them...
03-29-2018 1:00 PM
When the HDCP software gets updated then all components that use it need to be updated also, DTV sends out an update, the TV makers do the same but unless you TV is connected to the internet it will not get it.
04-01-2018 8:46 AM
Here's AT&T's answer to their problem... ladies and gentleman, I give you the component cables.... LOL.... They actually sent me these.
Analog cables are/is the answer...
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