- edited 06-14-2018 7:25 AM by davidbk
I am constantly getting the following message on my TV: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program." I do not have plugins on my receiver for component cables. This message started popping up about 3 months ago and has become much more frequent. I am thinking the receiver is faulty.
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02-25-2017 9:12 AM
What model DVR/Receiver?
Have you tried a new HDMI cable?
Is the DVR/Receiver connected directly to your HDTV? Or through an AV Receiver or Soundbar?
Does your HDTV have its latest firmware updates?
02-25-2017 9:41 AM
02-25-2017 10:42 AM
Try resetting the TV itself by unplugging the power cord for 30 sec and plugging it back in. Sometimes it's just a "handshake" issue between the receiver and the tv.
02-26-2017 5:08 AM
Thank you! Finally resolved. I reset the TV and also switched the HDMI cable (again).
04-24-2017 8:50 AM
I have the same problem. I called Directv and was told that I need a 2.0 or 2.2 cable with protection. I would like to know if this will solve the problem and has anyone else done this?
11-15-2017 5:55 AM
I reset everything by turning off the surge protector for 30 seconds or so and switched the HDMI cable (Apple TV and Directv box)... turned surge protector on ... problem solved. I have a Vizio sound bar which I must reset from time to time ... might be an issue inherent in this brand. Hope this helps!
12-19-2017 1:58 PM
How about changing the messaging on the screen? The tech on phone support has never heard of this and believes the receiver is faulty. Come on, get it together!!
12-20-2017 12:38 AM
If this fix doesn’t solve the problem permanently, call tech support and ask them to ship you a component cable with a ten pin connector.
12-22-2017 9:33 AM
Just unplugging the television and Mini-Genie only makes it go away for a couple of days. Tried updating the television's firmware and software. Need to have DirecTV force a software reload from their side AFTER rebooting the television and Mini-Genie. Never had this problem before the software upgrade. It only occurs on one of my five 4K televisions with brand new equipment.. (?@#$%^) They tell me that there are known problems with the new Mini-Genie and Genie 2 which could be causing the problem. Wonder if the fully tested the new equipment with the new software. If it ain't broke, don't fix it!!!!! Give us our old, reliable software back!!!!!
12-22-2017 9:41 AM
Downgrading from HDMI cables to component cables doesn't solve the software problem. It just skirts around it. I had one technician try to tell me that it was impossible for my HDMI cable to have worked before. Garbage! It's a DirecTV software and equipment compatibility problem. The list of HDCP 2.2 compatible televisions DirecTV is getting from Intel is incomplete/erroneous. I have a 2016 4K Samsung that IS compatible, but keep getting this error. Never had the problem before my "upgrade."
12-22-2017 10:02 AM
This is a DirecTV problem, nobody else's. Lots of excuses and shifting the blame. This problem only started after upgrading equipment and software download. All four of the other Samsung 4K tv's and Mini-Genies work fine. Replaced the HDMI cable, unplugged the tv and Mini-Genie, and had DirecTV force reload. Holding my breathe. Next step: Have them come out and replace the Mini-Genie.
12-24-2017 1:36 PM
jazzyjames: Sadly, many of the newer TVs no longer have sockets for component cables, and we are stuck with HDMI sockets.
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