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Cannot connect DVR with tablet app

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Contributor

Cannot connect DVR with tablet app

I generally try to do my own searching so have done a fair amount of troubleshooting over the past 3 days and am out of ideas.

 

Problem: DirecTV app on a Kindle Fire tablet continually fails to register with DVR. Problem is limited to the one tablet: my iPhone and my wife's iPhone and iPad register/download/watch as per normal. Problem is also new: this tablet had been connected properly until a few days ago when the app became unstable so I reinstalled it and then couldn't register it. Under app settings -> Receiver Control my DVR is listed as available (with a little green light) with a correct IP address yet continues to fail to register.

 

Troubleshooting tried:

-Reinstalled DTV app on tablet.

-Reset DVR

-Reset router and confirmed within the router settings that tablet and DVR are on the same Wifi channel.

-Reconfigured network settings on the DVR, including manually changing the IP address. Tablet found the new modified IP under Settings -> Receiver Control yet still wouldn't register.

-Turned off External Device usage from the DVR Whole House settings, then turned it back on.

-After all this mucking around, tried resetting DVR and reinstalling app again and confirmed router was properly connecting with both devices and the problem persists.

 

I watch 95% of my TV via this tablet and would appreciated a resolution. 

 

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Message 1 of 3
Administrator

Re: Cannot connect DVR with tablet app

Hi @N4CDLAW,

 

We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.

 

Dee, AT&T Community Specialist


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Message 2 of 3
Contributor

Re: Cannot connect DVR with tablet app

Hello Dee,

How are we coming along with this solution you mention?

 

CS

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