02-25-2018 10:06 AM
I changed the wireless router in our home and ever since I cannot connect to on demand. All other devices including the smart tv can connect to the wireless yet the directv does not. We spoke to two Directv Customer service reps last night and they told us to call our internet service provider. The internet is working fine. Pass the buck much? Then they wanted to sell us a service package to have someone come out and fix their equipment! No way. This seems like it should be a simple fix.
Solved by: Go to Solution.
02-25-2018 11:14 AM
What DVR model do you have?
Have you tried repeating the DVR's Network Setup?
02-25-2018 5:53 PM
The DVR model is HR44-500. I believe we tried the network reset with customer service on the phone. Thanks for any other help.
02-25-2018 6:33 PM
It's more than just a "network reset". You'll want to repeat the HR44's Network Setup so that it can see your new WiFi router. Or, better yet, perhaps you can connect the HR44's ethernet port directly to your home network router?
02-27-2018 10:24 AM
Network Setup can be done by following steps below :
1. Press MENU button
2. Select "Settings"
3. Select "Connect Now," press SELECT
4. Select "Set Up Wireless,"
5. Select the desired Wireless Network from the list, press SELECT on remote to continue
6. Enter password for wireless connection using on-screen keyboard.
7. Select "Continue," press SELECT
8. A confirmation screen should appear, select "Done"
02-27-2018 11:46 PM
After going to settings and then settings and help, this is the menu (pic attached). We haven’t seen set up wireless in any of the menus.
02-28-2018 12:29 AM
And then it asks to reset up the wireless. Are other devices connected? Yes. Then it can’t find it and suggests calling the internet provider. I thought this was a different network reset to find the new router.
05-30-2018 10:38 PM
After I completed all the steps a thousand times, and had a tech from AT&T come out. The tech said it was my router. So I called my internet provider, they preformed a check on the router, and said that the router was fine. I then contacted AT&T again. They requested that I perform all the set-up with them. It still will not connect! They were supposed to have someone call me with a tech from both companies,and send me an e-mail in 2 hours. Neither one happened. Still isn't hooked to my internet. SHOULD I PAY FOR THE SERVICES THAT I AM SUPPOSED TO HAVE.
10-29-2018 7:04 PM
When I try to connect my wireless to my Direct TV I get a message saying the name has changed. I've been using CenturyLink should I be using something else?