05-22-2018 10:35 PM
I bought a H24-700 direct tv receiver from camping world and direct will not activate it, or add it to my account. I was on the phone today for 4 hours trying to get it activated and they would not do it. I was told they do not activate 3rd party receivers. This H24 was in a direct TV box with all the direct tv information on it. The one thing I was told was if i paid $99 and bought a receiver from direct that would deliver the exact same receiver to me. If they are not going to activate the receivers from camping world why would they sell them?
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05-22-2018 10:38 PM
What DVR/Receiver models do you already have? If you have an HS17 Genie Server (tower), DirecTV will not activate anything else on your account.
05-22-2018 10:41 PM
I meant on your home account. What DVR/Receiver models to you currently have activated on your account?
05-22-2018 10:44 PM
OK. Then you should be able to activate that H24 HD Receiver on your account. The only reason they shouldn't activate it is if it was already active on someone else's account. Call back and try again .... 1 800 531 5000
05-22-2018 10:52 PM
We paid $139.99 for the receiver at CW and they told us all we had to do was hook it up and call direct so they could add it to our account. We have 10 months left on our 2 year package from direct and they told us if we bought the receiver from them and agreed upon a 12 month extension to our contract they would get us the same model box in about 10 days, seemed ridiculous to me when I just bought the same receiver
05-22-2018 11:08 PM
All new receivers to the account no matter where you got it starts or extents the contract for 2 years. DTV receivers are $99 and most third party companies have them for the same price.
- edited 05-23-2018 1:39 AM
The H24 will with a 24 month agreement from day activated.
Call DirecTV 1-800-531-5000 and request to speak to their access card distribution team. They can verify the box and card are not attached to another account to get it activated.
The agent who said they do not activated boxes from 3rd party authorized retailers and that a box would come with only a 12 month agreement was flat out lying to get credit for an upgrade. Only if the box was attached to another customers account could they not activated it (or if you had the HS17 as that forbids other boxes on the account)
05-23-2018 5:43 AM
many third party retailers will can do the activation
cal camping world. see if they can help
if they can, then return it and try someone else
05-23-2018 9:17 AM
I just called Direct again and they informed me that with the direct TV and AT&T merge they no longer can activate any third party receiver, I will take the unit back to camping word and try to get my money back.
05-23-2018 9:21 AM
that will make alot of people mad
call solid signal, see what they say
Visit these related resourcesView DVR & Receiver Help!
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