- edited 05-27-2016 6:41 AM
I still have 1080p TVs, but I was recently upgraded to HR54/200 Genie DVR with two C61K-700 4K Genie Mini's. The HR54/200 works great. I'm having issues with the two 4K Genie Mini's.
I have intermitted audio dropouts (2 second dropouts about every 15 minutes or so). This happens on live and recorded TV and if I rewind and play back, it plays back fine. DirecTV tecnhician swapped out one Genie Mini, DVR, and LNB. He also re-did all cable connections; outside the home and inside.
It was suggested here to try a new HDMI cable as using an Audioquest Chocolate cable solved this issue for two customers. I purchased a new Monster UltraHD Black Platinum 4K HDMI Cable https://www.monsterproducts.com/UltraHD_Black_Platinum_HDMI_with_Ethernet and used it to connect the C61K-700 Genie Mini directly to my Pioneer plasma TV. The audio dropouts still continue, so it is not the HDMI cable.
The problem must be either the C61K-700 Mini Genies or the HR54/200. Even though the HR54/200 is not having audio dropouts, it does feed the Mini Genies...
If you are expeiencing similar issues, please share here...
05-31-2016 12:39 PM
Sorry to read of your experience. Can you unplug one of the boxes and test with just one to see if the issue still presents itself? We would like to test a theory.
05-31-2016 1:41 PM
reports all over the net of drop outs
i suspect a software issue
06-01-2016 6:58 PM
I unplugged the power from one of the Genie Minis and watches the other one. I still experienced audio dropouts.
I too hope this is a software issue that DirecTV can fix with an update.
06-06-2016 11:25 AM
I'm having the same problem only on the 4K mini. I reboot the mini then change channels and the problem ceases for a period of time. It's definitely a software problem.
06-07-2016 11:02 AM
SAME ISSUES SINCE I GOT THE C61K 21/2 MOUNTHS NOW.
Tried of waiting for a fix that is not coming.
- edited 06-07-2016 6:54 PM
Thanks for the feedback. I feel better that I'm not the only one and hope we all feel better soon with the software fix
Also hope that once 4K takes off, the DVR will also be upgraded (hardware) to output 4K.
- edited 06-12-2016 6:17 AM
06-12-2016 7:28 AM
06-12-2016 8:52 AM
06-12-2016 9:49 AM
I too am having the studdering / audio dropout on my C61K-700. I'm wondering how much in resolution I will lose if I replace with a C41W-100. I'm almost out of patience waiting for a DIRECTV fix. I get an email from them once a month telling me to be patient.
06-12-2016 10:30 AM
06-13-2016 5:13 AM
Sorry, by "a move on the vizio" just refering to a settings change I made. I turned on GLL.