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Authorization has expired

Contributor

Authorization has expired

We just returned from an extended business trip, and I tried to watch TV on our second (lowD) receiver, and I get the message

"Authorization has expired 

call customer service (722)

RID: nnnn nnnn nnnn nnnn

card: nnnn nnnn nnnn nnnn"

Because of this, I'm unable t select a channel and watch any programming, and I'm not sure what "call 722" means.

 

Our main HD receiver, on a different dish antenna, has been disconnected so we can repaint the living room, so we can't test that. 

 

What is my next step to solve this problem?

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Message 1 of 4
Employee

Re: Authorization has expired

log in to your direcTv account at www.directv.com/resend and refresh your receiver's services.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Scholar

Re: Authorization has expired

Yep a refreshing of services is needed when having your receiver without power for an extended period.

Message 3 of 4
Employee

Re: Authorization has expired

or when not connected to a satellite feed for awhile as well

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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