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Audio Crackling (fuzzy, poping, crackling sound)

Teacher

Audio Crackling (fuzzy, poping, crackling sound)

Sure could use some help here...

 

I am getting an occasional crackling sound (kind of sounds like the tweeters are blown on my speakers) coming from my center, left, and right channel speakers.  Lately (after the HD UI update) it has become more noticeable. 

 

This typically occurs when I am watching movies or programs in HD right when the action picks up.  Its even more noticeable when there is a scene with a lot of bass, like an explosion or crashing sound.  It almost makes me think that the DirecTV receiver is trying to convince my speakers that they should be playing bass frequencies through the tweeters. 

 

I have two home theater setups in my house.  One with a plasma TV and a high end Marantz receiver with new Polk speakers and the other in my basement with a projector, B&W speakers and another high end Marantz receiver.  Upstairs has a HR23-700 receiver, and downstairs I have a HR22-100 receiver.

 

This problem occurs on both setups.  I have even recorded shows where I have noticed the sound to see if it is there during play back.  This method makes it easy to reproduce the crackling by replaying the same section of video in either room with both setups.  My only common factor, other than DirecTV, is the Marantz receivers so I bypassed my upstairs receiver and played the sound through my TV speakers and again the crackling was there at the exact same spot it was when I heard it originally.

 

I have also done a lot of testing on both setups using a dedicated BluRay player and a PS3.  Both of those provide crystal clear audio without any distortion, crackling, or pooping.

 

Going even one step further I am also able to reproduce this when I play back the video I recorded using the DirecTV2PC feature.  I attached a audio clip from my PC playing this back so you can hear what the crackling sounds like.

 

Since I am hearing this on two different receivers, and on my PC via DirecTV2PC I have to assume that my recorders are recording the audio this way so it is either a box issue, software issue, or I guess it could be my signal coming in but it seems odd that it would only manifest during HD programming.

 

If anyone has any suggestions it would be greatly appreciated.  I have a lot of money invested in my home theaters but with the quality of the service being provided by DirecTV and there receivers I might have been better off with the $99 Theater In A Box special of the week Frown

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Message 1 of 58
ACE - Expert

Re: Audio Crackling (fuzzy, poping, crackling sound)

I've not seen additional reports of this sort of problem, so it's unlikely that DirecTV is doing much about it.  Still seems to me that something must be amiss with your equipment setup, perhaps an unusual grounding or other equipment issue.  Sorry.  Wish I had more ideas to suggest. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 46 of 58

Re: Audio Crackling (fuzzy, poping, crackling sound)

I think this problem has actually gotten worse.  Watching The Day After Tomorrow right now on HBO and during any loud, dynamic scene, crackle crackle. It is definitely more of an issue on the movie channels.  And no, its not my equipment, or some kind of ground issue. I actually just had my equpiment switched out here and got a HR34.  The tech put a new LNB on my dish, and checked the ground.  I've already narrowed this down to either a problem with the directv hardware itself, or the signal it is recieving.  Everything else works perfectly through every connection, trust me, I spent an entire day troubleshooting this.  I even took my main reciever (Denon 3808ci) into an authorzied Denon repair shop and they ran the entire test protocol to check for issues.  I'm actually still waiting for the technical explanation on how a grounding issue could cause crackling on certain channels during certain frequencies.

Message 47 of 58
ACE - Expert

Re: Audio Crackling (fuzzy, poping, crackling sound)

Not sure what to say, devildog, but I have my HR34 connected via HDMI to my Denon AVR3312ci and have never had this issue.   We've seen very few posts about this problem.  Grounding issues are just one theory.   

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 48 of 58
Expert

Re: Audio Crackling (fuzzy, poping, crackling sound)

I too have a HR34 feeding a Denon via HDMI and from there to a Sony TV and have never once experienced this problem.  I know anyone would rather think that "no, its not my equipment, or some kind of ground issue" but if that's the case, where do you think the problem lies?

Message 49 of 58
Contributor

Re: Audio Crackling (fuzzy, poping, crackling sound)

For what it's worth, I noticed crackling during The Day After Tomorrow (yesterday) as well.  I have noticed the same crackling many times on HBO, especially during heavy action scenes such as in Gladiator with the lions roaring.....

 

Knowing this, I turned on Real Steel yesterday after I noticed the crackling on The Day After Tomorrow.  I believe this was on Starz.  I turned it up even louder, and I did NOT notice any crackling, and I'm pretty sensitive to it as well.

 

So, I believe it is source related, like many of you here do.  Seems to be an HBO thing to me.  I'll check more channels and add to this forum if I find any relevant data to add....

 

BTW, I have a new (I think) HR24-200.....and a Onkyo TX-SR608.

 

Thanks

Message 50 of 58
Tutor

Re: Audio Crackling (fuzzy, poping, crackling sound)

I stopped chiming in on this thread some time back. Nothing, but the same suggestions of providing signal strength or how its possibly our equipment without ever getting any signs that this is being worked on in earnest by DirecTV. Is this forum monitored by DirecTV? I feel 100% certain this is purely a problem that DirecTV introduced back in April/May of 2012. Not only was it crackling, but I think for some time last year updates to newer receivers started slowing them down. Is the problem still on my system you betcha... How frustrated am I? To the point that when I was offered 30 dollars off a month to stick around for another 2 years. No thank you. With the rate increase were about to deal with and this problem still present I am waiting for chance to jump. I've had DirecTV since 9/11/2001 and I think I am done. DirecTV is still a leader in service and content, but I expect more for what I spend on a yearly basis. Good luck to folks plagued by this issue.
Message 51 of 58
Tutor

Re: Audio Crackling (fuzzy, poping, crackling sound)

Deleting double post.
Message 52 of 58
Tutor

Re: Audio Crackling (fuzzy, poping, crackling sound)

Deleting triple post
Message 53 of 58
Teacher

Re: Audio Crackling (fuzzy, poping, crackling sound)

Indeed, dec 20th update has made it worse.

 

All channels have this annoying issue.

Message 54 of 58
Contributor

Re: Audio Crackling (fuzzy, poping, crackling sound)

I'm also experiencing the same problem. Any updates or a solution?
Message 55 of 58
Contributor

Re: Audio Crackling (fuzzy, poping, crackling sound)

Same crackling here.  With the Viacom battle, no deal still with the Pac12 network, and now my speaker's tweeters clicking and popping during movies, I'm about ready to rip this dish off my roof.  I'm about to check and see what my contract expiration date is.

Message 56 of 58
Expert

Re: Audio Crackling (fuzzy, poping, crackling sound)

Quote: Originally Posted by jephdood 

Same crackling here.  With the Viacom battle, no deal still with the Pac12 network, and now my speaker's tweeters clicking and popping during movies, I'm about ready to rip this dish off my roof.  I'm about to check and see what my contract expiration date is.


Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment (model numbers), location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread. Thank you. 

Message 57 of 58
Contributor

Re: Audio Crackling (fuzzy, poping, crackling sound)

I have been having the exact same problem but on have it on one of  five dtv boxes and only on CNN programming!  Very weird and very aggravating.

 

Message 58 of 58
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