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At what address do I return Directv receivers?

Contributor

At what address do I return Directv receivers?

I would like to return my receivers.  How do I do this?

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Message 1 of 8

Re: At what address do I return Directv receivers?

U call them at customer service and tell them what U wish to do.  They will send U what they call recovery kits and U put them into the boxes and send them back and I have never been charged anything to do this.  I take mine to the post office.

Make sure U are not tied into a contract and end up owing them a lot of money.  If the units are really old,  they may not even want them returned.  I had two HD DVR units,  the HR21 and on one,  they asked me to send back the access card and they sent an envelope for that and the other,  they didn't ask for anything back.

Message 2 of 8
Expert

Re: At what address do I return Directv receivers?

Do not attempt to send back any materials without a recovery kit.  The kit contains a pre paid shipping label with a bar code identifying your account etc.  Directv gets thousands of returns a day and any without a code are dead filed.

Message 3 of 8
Contributor

Re: At what address do I return Directv receivers?

I WOULD LIKE TO RETURN MY EQUIPMENT BACK
 
Message 4 of 8
ACE - Expert

Re: At what address do I return Directv receivers?

You need to call/chat with DTV.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8
Contributor

Re: At what address do I return Directv receivers?

I need a return label
Message 6 of 8
ACE - Expert

Re: At what address do I return Directv receivers?

As stated you need to call/chat with DTV to deactivate it so they will send a recovery kit.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8
Master

Re: At what address do I return Directv receivers?

To return a receiver/client:

 

Call Directv 1-800-531-5000

They send a return box to your physical service address by FedEx

The included return label (can be found under the sending shipping label) will be for return by USPS (not UPS).

Any non returnable models would just be the return of the access card.

 

This return process has been the same for years.

 

As a note, do NOT return Directv and AT&T equipment together as they are separate return processes (at least for now).

Message 8 of 8
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