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All channels in guide say no information available

Tutor

All channels in guide say no information available

when I go into Guide all be channels say "To Be Announced" on all 3 direct TV receiver.  I have re-set all 3 receivers manually and automatically but nothing is working still.  This just happened 3 days ago

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Message 1 of 9
ACE - Expert

Re: All channels in guide say no information available

What are your Receiver model numbers?

 

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 2 of 9
Tutor

Re: All channels in guide say no information available

C61-500 C41W-500 C41W-100
Message 3 of 9
ACE - Expert

Re: All channels in guide say no information available


@Sherason wrote:
C61-500 C41W-500 C41W-100

Those are you Genie Mini Clients.

What model is your main Genie DVR? That's the one you need to reset. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 9
Tutor

Re: All channels in guide say no information available

[cid:f0926979-6c94-488f-ac4f-bb474a60665f@namprd05.prod.outlook.com]
Message 5 of 9
ACE - Expert

Re: All channels in guide say no information available


@Sherason wrote:
[cid:f0926979-6c94-488f-ac4f-bb474a60665f@namprd05.prod.outlook.com]

Try again. That's not a model number.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 9
Tutor

Re: All channels in guide say no information available

Ok I have no clue where to find that info. Can you tell me where to look
Message 7 of 9
ACE - Expert
Solution
Accepted by topic author
Accepted by Sherason
‎06-18-2019 8:45 AM

Re: All channels in guide say no information available

If those are your only receivers, you must have the genie 2 that is a server only with no tv’s directly connected. That is the box you need to reset.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 8 of 9
Tutor

Re: All channels in guide say no information available

Ok gotcha yeah! That worked! Thanks
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