(775)

Contributor

(775)

Keep getting a CABLING ISSUES (775) message. Called in and they were no help. They can not get a tech out for over a week. So I am with out service till a tech can get here. Anyone have any idea what could be the issue?

Message 1 of 6
ACE - Expert

Re: (775)

Tell us what receivers/DVRs you have, and what type of dish.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Contributor

Re: (775)

I have a Slimline dish and a HD DVD receiver model number HR24-200.

Message 3 of 6
Employee

Re: (775)

is the SWM power inserter connected to a working AC outlet with a solid green light?

Have you moved/disconnected anything?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: (775)

There is nothing between the cables and the outlet. Did not see anything. We have not moved anything. Had a few rain showers over the past two days.

Message 5 of 6
Expert

Re: (775)

Press the dash :smileyminus: button on the DVR's remote.  Does the resulting message indicate a SWM present?  If so, you have a power inserter (see link).  You must assure that the PI has a solid green light.   If so, then check all the coax fittings you can find for tightness.

DIRECTV PI-21 21V 1.5A Power Inserter for SWimLine dish (PI-21) - Solid Signal

Message 6 of 6
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