771 error

Contributor

771 error

I have a D12-100 standard receiver. It is the only one I have. The dish is on the roof and I don't think it has moved any. It is installed securely. But I keep getting the searching for satellite error.

These are the signal readings

Satellite transponders (32 total at 101º

1-8 98 0 94 0 0 77 0 98

9-16 0 0 0 0 86 0 99 0

17-24 52 0 0 76 0 98 0 58

25-32 0 0 69 0 98 0 0 0

Satellite transponders (3 total at 110º)

1-8 NA NA NA NA NA NA NA 98

9-16 NA 0 NA 0 NA NA NA NA

17-24 NA NA NA NA NA NA NA NA

25-32 NA NA NA NA NA NA NA NA

Satellite transponders (11 total at 119º)

1-8 NA NA NA NA NA NA NA NA

9-16 NA NA NA NA NA NA NA NA

17-24 NA NA NA NA NA 98 80 58

25-32 0 0 69 0 99 0 0 0

That is it.

Message 1 of 7 (305 Views)
Employee

Re: 771 error

It's virtually impossible for you to troubleshoot this yourself with just one receiver because it could be a receiver problem, dish problem, or cable/connector problemWithout a second Receiver to swap around, it's Best to call DirecTV and request a service visitIt's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$50.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7 (19 Views)
Contributor

Re: 771 error

I can borrow a receiver from my daughter and post the signal readings tomorrow if that will help.

Message 3 of 7 (19 Views)
Professor

Re: 771 error

That would help eliminate the receiver as the problem. 

Message 4 of 7 (19 Views)
Expert

Re: 771 error

weezie123 wrote:

I can borrow a receiver from my daughter and post the signal readings tomorrow if that will help.

A problem we frequently see is all of the even numbered transponders are zero while the odd numbered ones are full strength.  This is often caused by a weak, loose or corroded coax connection to the dish.  When I first read your post I suspected that, but the zero signals do not follow the even numbered pattern.  If you'll review the numbers you posted and ensure that the zero signals are in the correct locations that will help.

While posting the numbers for your borrowed receiver may be enlightening, it won't fix your problem.  If it proves to be the receiver (I'm doubtful) you'll need to convince Directv of that and they'll ship you a replacement at a cost of $20.  If you simply call for a service visit, the cost will be $50, or a $30 increase.  However, the service visit will correct any and all problems.

Message 5 of 7 (19 Views)
Contributor

Re: 771 error

Ok the receiver is not the problem.  I checked all connections and everything seems tight.

Readings are

Satellite transponders (32 total at 101º)

1-8 98 0 94 0 0 75 0 98

9-16 0 0 0 0 84 0 98 0

17-24 58 0 0 71 0 98 0 62

25-32 0 0 63 0 98 0 0 0

Satellite transponders (3 total at 110º)

1-8 NA NA NA NA NA NA NA 98

9-16 NA 0 NA 0 NA NA NA NA

17-24 NA NA NA NA NA NA NA NA

25-32 NA NA NA NA NA NA NA NA

Satellite transponders (11 total at 119º)

1-8 NA NA NA NA NA NA NA NA

9-16 NA NA NA NA NA NA NA NA

17-24 NA NA NA NA NA 98 0 63

25-32 0 0 65 0 98 0 0 0

Why would I get these weird signal readings.  Thanks for the responses

Message 6 of 7 (19 Views)
ACE - Expert

Re: 771 error

Defective dish/LNB.  Time to call for a service visit.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7 (19 Views)
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