771 SIGNAL LOSS

771 SIGNAL LOSS

I brushed off my dish after a 1 foot snow storm. I am getting 771 error messages on most of my channels. I have done this before without any problems.

Message 1 of 20
Administrator

Re: 771 SIGNAL LOSS

Did you bang it or brush it lol sounds like somthing bent the reflector

Message 2 of 20
Employee

Re: 771 SIGNAL LOSS

are you getting 771 on all receivers?  Perhaps your dish have moved...

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 20

Re: 771 SIGNAL LOSS

I brushed it. I am getting a few channels (lower range 05-35 and some higher 265-

Date: Fri, 6 Dec 2013 13:48:33 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from brisak78 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

Did you bang it or brush it lol sounds like somthing bent the reflector

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Message 4 of 20

Re: 771 SIGNAL LOSS

That is what I am thinking. How do I get it back into alignment?

Date: Fri, 6 Dec 2013 13:52:33 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from peds48 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

are you getting 771 on all receivers? Perhaps your dish have moved...

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Message 5 of 20
Administrator

Re: 771 SIGNAL LOSS

Is this a pole mount if the ground froze hard enough it may have pushed the dish up.even the slightist could make you lose hd channels

Message 6 of 20
Employee

Re: 771 SIGNAL LOSS

post your signal readings to see how your signals are

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 X X X X X X X X
9-16 X X X X X X X X
17-24 X X X X X X X X
25-32 X X X X X X X X

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA X
9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA X X X
25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 X X X X X X  NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 X X X X X X X X
9-16X X X X X X  NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 X X X X X X NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 X X X X X X X X
17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 X X X X X X X X
9-16 X X X X X X X X NA NA
17-24 NA NA NA NA NA NA NA NA

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 20

Re: 771 SIGNAL LOSS

It is working fine now. Started working as soon as I decided to call Tech support..

Date: Fri, 6 Dec 2013 14:23:37 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from peds48 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

post your signal readings to see how your signals are

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

1-8 X X X X X X X X

9-16 X X X X X X X X

17-24 X X X X X X X X

25-32 X X X X X X X X

Satellite transponders (3 total at 110º)

1-8 NA NA NA NA NA NA NA X

9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)

17-24 NA NA NA NA NA X X X

25-32X X X X X X X X

Satellite transponders (16 total at 99º(s))

1-8 X X X X X X NA NA

9-16 NA NA NA NA NA NA X X

17-24 X X X X X X X X

Satellite transponders (14 total at 99º(c))

1-8 X X X X X X X X

9-16X X X X X X NA NA

Satellite transponders (16 total at 103º(s))

1-8 X X X X X X NA NA

9-16 NA NA NA NA NA NA X X

17-24 X X X X X X X X

Satellite transponders (16 total at 103º(ca))

1-8 NA NA NA NA NA NA NA NA

9-16 X X X X X X X X

17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb))

1-8 X X X X X X X X

9-16 X X X X X X X X NA NA

17-24 NA NA NA NA NA NA NA NA

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Message 8 of 20
Contributor

Re: 771 SIGNAL LOSS

direct told me 18 months ago I would get local hd channels now in the last month I dont their excuse poor signal in my area wow worked fine for 18 months what changed guess when my contract is up in aug I can change to a better provider

Message 9 of 20
ACE - Expert

Re: 771 SIGNAL LOSS

dontlikedirect - your post seems to have nothing to do with the OP's problem, which is 771 message probably due to a misaligned dish.

If you want to start your own thread, that might be helpful.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 20
Contributor

Re: 771 SIGNAL LOSS

NO.  Just the main TV

Message 11 of 20
Scholar

Re: 771 SIGNAL LOSS


OmaD0242 wrote:

NO.  Just the main TV


 

@OmaD0242
you may want to start a fresh thread with your relevant information. 

Message 12 of 20
Contributor

Re: 771 SIGNAL LOSS

I can't get on my roof.

Message 13 of 20
Contributor

Re: 771 SIGNAL LOSS

yes

Message 14 of 20
Employee

Re: 771 SIGNAL LOSS

@evelynamelia if you dish is covered with snow, you may have to wait until the snow falls off the dish.  If your dish is misaligned, you may have to wait until is safe for a tech to get to the dish.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 20
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