04-30-2018 11:07 AM
Hey all. So today had a tech out and he installed a Genie 2 and the 4k mini. I have a TCL 4K TV. I got the message "This TV supports 4k" at startup. Anyways when my tech left he showed me the 3 4k channels. I thought "cool, I'll watch now". As he's leaving he tells me "Those channels will take awhile to work, you'll get a not authorized message, just ignore it". He then said something about software downloads etc.
Does this make sense to anyone or was this guy just trying to get out of fixing an issue I had? Just seems odd to me.
UPDATE: Channel 1104 now works and displays movies to order .However I can't order them and 104, 105, 106 don't work.
Solved by: Go to Solution.
04-30-2018 11:14 AM
what package do you have?
what message is the channel showing?
09-22-2018 10:35 AM
Was this ever resolved? Just got hooked up to receive 4k programming on Sept 22, 2018. I am having the same problem. Called DirecTV technical support. I was told this is a known problem and may need a software download to fix. He had no idea when this might happen.
09-24-2018 9:36 AM
To get 4K, you need - new LNB on the dish, a 4K mini genie (hard wire connection), 4K TV, 4K turned on at DirecTV on your account. I recently upgraded and when I tried to view channel 104-106 I received the message "Not Authorized" on the screen. My issue was due to the 4K mini genie not being connected to the correct HDMI port on the TV. Your TV may say it is 4K, but 4K may not be supported on all HDMI ports. In my case on a 55" PCL, I had to use HDMI 2. Once you switch the cable to the correct port, reboot the mini genie and then go into settings>display>resolution to make sure 4K is checked. If you can't check 4K, you have the wrong HDMI port.
09-25-2018 12:17 PM
My problem was old firmware on my 2 mini genie clients from 2016. When I suspected this to be the problem I decided to restart them by pulling out the power cords. When they restarted new software downloads were available. I installed them and everything started working. Thanks for the input.
01-15-2019 8:34 PM
Exact same thing has happened to me. Has been 6 days and 4k channels still say not authorized....have been contacting service for 6 days with no resolution whatsoever
Now to top it off, I had a tech appt today that was a no show no call! This is ridiculous! Has anyone gotten their 4k channels to work with an HR54 and a C61k genie mini?
01-16-2019 5:46 PM
Same thing here installed on 1/7 and tech came out today and said it’s a nationwide software issue. When I called tech support after the tech left, they said they did not know of this issue, it’s insane! Now waiting for an email from the engineering department stating they have received and will be reviewing this issue. I was told it could take a week to receive the email from engineering.
01-16-2019 6:10 PM
01-16-2019 6:24 PM
I'm a tech with a local company in Wisconsin. And this has been an issue with the 4k boxes for sometime now. If you try and hold the rest button in sometimes when it reboots I starts the download and if the tech connected your internet to system it also can cause a problem with the 4k box.
01-16-2019 6:46 PM
Wait so my ethernet/internet should NOT be connected? Could that actually be preventing the software update? Isnt an internet connection required to download the firmware or is that coming directly from the HR54 and the satellite rather than the internet connection?
01-16-2019 7:39 PM
Did some research based on this and found tons of comments saying their 4k worked once they disconnected the internet from their genies and mini genies. I am trying that now hoping maybe that software update will now go thru and fix the 4k. Unfortunately, with the internet disconnected you cant order any on demand, or start shows from the beginning and several other features. So either choose 4k or those other features? Doesnt seem like a viable solution and this issue has been affecting people for years now and all AT&T ever says is they are working on it....SMH
01-17-2019 3:53 AM
01-17-2019 7:47 AM
I am so upset that I didnt see these before upgrading.....I have NEVER seen a company treat their customers worse than this
01-18-2019 7:28 AM
Will do! Of course 3 more calls yesterday to find it out the replacement mini never even shipped!....this company is a complete embarrassment!. Hoping it will ship today and I can receive it in a few days. At this point, they win....I give up and since they lied and lied to me but locked me in for another 2 years without 4k channels I will begin counting the days until I can kick them out of my house and life forever.
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