Explore & discover

Helpful Links

2nd unit will not work


2nd unit will not work

The master unit is working well.  But our 2nd unit will not reload or finnish the download.

Message 1 of 2
ACE - Expert

Re: 2nd unit will not work

What's the "master unit's" model number?

2nd unit model number?

What's the exact on screen message?

When did the problem start?

What troubleshooting have you tried so far?


We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 2
Share this topic
Share this topic
Workarounds for resolving common errors. View DIRECTV Error Code Help!
Additional Support