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Reward notification letter

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Reward notification letter

It's been almost a month since I've switched to AT&T Internet and Direct Tv..why have I still not received a reward notification letter?
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Message 1 of 3
Administrator

Re: Reward notification letter

Hi @Aleos210,

 

Sorry you have not been notified. You can check our Reward Center here for U-verse gift cards and here for DIRECTV gift cards.

 

-ATTDIRECTVCare


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Message 2 of 3
Contributor

Re: Reward notification letter

I had the same issue recently! I was to receive 3 different rewards cards. When I contacted the rewards center, I was told that the notification letters were shown in their system as mailed, but I never received any of them and believe me, I looked for ANY AT&T correspondence in the mail everyday, as I was looking forward to the reward cards! I was told that the rewards claim time period had expired on 2 of them and they could not re-issue new rewards. :/ When I called AT&T Customer Service, they were no help at all! I was told "sorry, there's nothing we can do" REALLY???? I have been told by a few other people that this had happened to them too...Sounds rather fishy to me. At least I did receive 1 of the rewards cards, but I am so disappointed in AT&T's lack of customer service! I will let anyone know that expresses interest in switching to AT&T that they should NOT! Hope your issue is resolved! Good Luck!

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