02-01-2017 10:51 AM
In your PC's web browser ...
This will force DirecTV's system to send the correct subscription authorization information to your DVR/Receiver.
- edited 12-01-2017 7:55 AM by ATTDmitriyCM
1. The website is www.directv.com/refresh and not www.directv.com/com . Basically you are logging into your account to request the service authorizations be resent. Can be found under the My Equipment section once logged in as well.
2. Your receiver (what I think you meant by "recover") does not need to be connected to internet itself. The service authorizations are sent from the satellite, not internet. The website is just for submitting the request yourself.
3. If you have no computer (so obviously no internet at all), then Contact DIRECTV and you can have them do it for you. The website refresh was just a quicker option for your convenience.
10-21-2017 11:33 AM
This is a customer to customer forum.
If you are just having trouble with one channel, the issue would have nothing to do with if your bill is current or not. More info would be needed. Best to start your own thread with the specifics of the issue.
What happens when you go to the channel?
What model box do you have?
What troubleshooting have you already tried? (reset of box, resending service authorizations, etc.)
10-21-2017 2:10 PM
10-22-2017 11:54 AM
Customer care phone is 1-800-531-5000.
Red reset button is on the Directv box (not your TV set), either behind the door for the access card or on the side of the box depending on the model.
01-16-2018 5:56 PM
Do a "refresh" (www.directv.com/refresh ) often appears to do nothing. It simply updates your subscription authorizations in your DVR/Receiver.
01-18-2018 10:00 AM
I was talking about doing the directv refresh as recommended by directv. I got it brought up and really all it does is reset the receiver, which is easy enough to do by oneself. Nothing more to add.
01-18-2018 2:54 PM
As I mentioned before, "refresh" and "reset" are different things. "Refresh" simply updates your DVR/Receiver's subscription authorization information based on your channel package or changes to your channel package. That can be done via your DirecTV account at www.directv.com/refresh.
A reset will reboot the DVR/Receiver. That's usually most useful if something is hung up or acting goofy.