iPad app 2.3.7 not working on iPad air.

Contributor

iPad app 2.3.7 not working on iPad air.

Since the update to v2.3.7 last month my ipad air directv app no longer works.  It just hangs updating the guide, dies not see my networked receivers and is completely useless. I have uninstalled and reinstalled with no improvement. I tried rolling back to the older version before inclusion of GenieGo and that no longer works. Ironically the standalone Genie Go app worked fine after I reinstalled it. To make matters more strange the app works fine on my ipad mini. Both iPads use iOS 7.04.

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Message 1 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

SAme issue here. iPad air latest software and the directv app just sits and searches for my receiver. Any answers Directv?

Message 2 of 18
Expert

Re: iPad app 2.3.7 not working on iPad air.

For starters I am running the same versions on my Air and it works perfectly, so know that the system is okay.  On your HD DVR press the remote's dash :smileyminus: button.  Does it indicate Internet connected?  If so, run Menu -> Settings -> Settings -> Info and Test -> More system info.  Scroll down and note the IP address of the DVR.  Then on the Air go to Settings -> Wi Fi -> "name of group" -> note the IP address of the Air.  The two addresses must be the same except the last set of digits will be different.  If that checks out, I would delete the App, then power reset the iPad (hold the power button) -> slide to power off -> press button to power on -> reload App.

Message 3 of 18
ACE - Expert

Re: iPad app 2.3.7 not working on iPad air.

Works fine on my iPad air, too.  Hopefully dcd's tips will help you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

Unfortunately these suggestions have not helped. Same IP address with exception to the last set. I've uninstalled powered down reinstalled and it still doesn't work. I've been through and all my "whole home" settings are set to allow. Frustrating!

Message 5 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

It appears there must be an issue with my DVR. My iPhone app has now stopped working as we'll.

Message 6 of 18
ACE - Expert

Re: iPad app 2.3.7 not working on iPad air.

Have you tried resetting all of your DVR/Receivers?   (Red button behind front panel access card door).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

Yes, I've tried the red button, unplugging it, just about everything. It almost has to be a receiver issue. These are the errors from iPhone app.

Message 8 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

This is what the iPad app looks like. It doesn't populate the guide either.....but it does talk to the receiver because the remote function in the app works. Soon, I'm not sure what to think. It's either a super buggy app or my receiver is messed?

Message 9 of 18
Contributor

Re: iPad app 2.3.7 not working on iPad air.

I dealt with the same problem for months. I finally waged a war and got mine working.  I had the same exact symptoms and I continually did all the 'other suggestions' That did not work :

reset all equipment (sat recover, iPads, nexus pad, router,...)

uninstall, reinstall, and repeat...

nothing worked, until I started to look over my router/firewall logs.  I was seeing denies on port 8080 and with net bios and IRC, so I open up the ports and instantly I saw two of my iPads start loading my selected modules (live streaming, what's hot, currently watching,).

Bingo ! All working.  first time in a long time since the update that killed everything !

Message 10 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

Thanks for the reply...I feel like this might get me somewhere, i fI can figure it out.  I've tried "port forwarding" on my modem but that doesn't seem to do the trick.  I'm on a Motorola Surftboard extreme SBG6580 and don't see anywhere to just "open" the port.

Message 11 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

So much for that. Port8080 is open, no luck. No help from anyone at directv. There phone help sucks, apparently they don't have anyone that actually monitors or responds on these forums either.

Message 12 of 18
Contributor

Re: iPad app 2.3.7 not working on iPad air.

I have the same problem.  It's been working fine with my iPhone, iPod and until recently, the iPad1 (yes, I finally realized that the iPad1 was abandoned).  Thus, I purchased an iPad Air. However, I just can't seem to get it working. This is with an HR20-700.  From the iPad, I can ping the receiver and even browse to port 8080 on the receiver, but the app just won't find it.

Message 13 of 18
Contributor

Re: iPad app 2.3.7 not working on iPad air.

Finally!!! After re-installing the app for the 5th time, it started working!!!

Message 14 of 18
Teacher

Re: iPad app 2.3.7 not working on iPad air.

I Really wish that would work for me! I feel like I've done it 100 times with no luck. The app clearly has bugs they are not willing to fix. Uninstalling and reinstalling an app are not home network issues as some have suggested. This is so frustrating.

Message 15 of 18
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