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direct tv app not working on iphone

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direct tv app not working on iphone

I cannot get my direct tv app to work on my iphone anymore.  Worked fine until this morning. I have uninstalled and restarted phone but not working

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Message 1 of 34
Administrator
Solution
Accepted by Community Support (Community Support)
Accepted by ATTCustomerCare
‎11-16-2018 7:25 AM

Re: direct tv app not working on iphone

Hello jlwsmith,

 

 I'd be happy to help you get the DirecTV app working again. I will provide you with all of the instructions I can here for you. Please read through all of the instructions to find out where the issue is and what to do next.

 

First we need to determine if the issue also affects our website.  You can do this by going to Directv.com and attempting to sign in there.  From the information you have provided me, the website should provide the same error message. If you are able to log into this website, then this is an issue with the app specifically.

 

If it is an app issue, check out our support article

 

Thank you for being the best part of AT&T!

 

Jason, AT&T Community and Forums Team


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Message 2 of 34

Re: direct tv app not working on iphone

Directv app is still not working. I have also reached out to AT&T and all they had to offer were suggestions and never got a solution.  At the end it was go to the App Store and report the issue to the third party who created the app. Really it is your app that we use to get your service and essentially you are blaming the third party app. Way to pass the buck AT&T. You are one step closer of losing a 13 plus year customer. 

Message 3 of 34

Re: direct tv app not working on iphone

I have the same issue going on for my iPhone 7+. I’ve tried deleting/re-installing the app, enter my login/pw and it opens successfully at first...shows on the screen what was last viewed, but the rest of the content doesn’t load, can’t get into my DVR, exc. When I close out of the app and reopen, it says an unknown error has occurred and bumps me to the App Store to the Uverse app. SMH I know it’s not my login/pw issue, I was able to successfully login to the DTV.com website using my current login/pw.

Message 4 of 34
Teacher

Re: direct tv app not working on iphone

They must be having big time problems.... trying to logon to the Directv App on my iphone... type in user ID... my pass word... acts like it is logging in and pops up with...  ERROR... Unknown error.

Looking at the Community topics... this issue is starting to pop up today with todays date.

They must have done something last night... cause issues today.

 

I used to just use my TouchID on my iphone... but when I did it this morning... it went to a Logon Screen... then all the issues to logon.

Message 5 of 34
Contributor

Re: direct tv app not working on iphone

This has been happening to me as well today. This is like to worse app, its never consistent.  What is the point of having it if it never works. 

Message 6 of 34
ACE - Expert

Re: direct tv app not working on iphone

There was a temporary outage this morning. Should be working again now. 

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 7 of 34

Re: direct tv app not working on iphone

Still not working. Nice try though.
Message 8 of 34
Contributor

Re: direct tv app not working on iphone

the app and the website aren't allowing me on. App says unknown error and the website tells me i'm trying to log into my ATT account..

Message 9 of 34
Community Support

Re: direct tv app not working on iphone

Hi all,

 

there was an outage yesterday what was resolved. If are not able to sign in, you may need to create a new AT&T access ID. This article goes over that and has additional troubleshooting steps. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 34
Contributor

Re: direct tv app not working on iphone

The website is still rejecting and sending to att account managment. 

Message 11 of 34

Re: direct tv app not working on iphone

This app stinks. I still cannot login as of today 5/11/18. It loads then still gives me an error message. Despite AT&T it was an outage and should be working, well hate to tell you AT&T, it is more than just an outage.
Message 12 of 34

Re: direct tv app not working on iphone

As of 5/23/18 the directv app is still not working on my iPhone 7plus.  Does anyone care?  This is going on 2 months now. I would think with directv and att being as big as they are, this would have been fixed by now. 

Message 13 of 34
Tutor

Re: direct tv app not working on iphone

I was told by AT&T chat if my DirectTV is bundled on my AT&T account I am no longer able to use the DirectTV app but would have to use the my AT&T app to manage/view/use all DirectTV stuff.

Message 14 of 34

Re: direct tv app not working on iphone

Ok i just tried watching directv through “myAT&T” app and when I hit “watch now” it takes me to the App Store to download the directv app. I was really hoping this was the solution...back to the drawing board 😊 thank you for taking the time to respond.
Message 15 of 34
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