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cant sign in but won't load forgot password screen either, only reloads sign in pg

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cant sign in but won't load forgot password screen either, only reloads sign in pg

refuses to load forgot password page.how can I sign Into my account 

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Re: cant sign in but won't load forgot password screen either, only reloads sign in pg

Hi @pris01!

Thank you for reaching out to us here, we'd love to help you with your concern! What device are you using? Are you using the correct ID?


To gets started, we suggest that you clear cache on your device, uninstall the app, restart device and then reinstall the app and let us know if that helps!

To make sure you re using the correct ID, please Find your DIRECTV User ID or Reset your Password.


You can also view this great article to get tips on How to Troubleshoot your DIRECTV App Not Working.

We're here is you need anything else!


Yetty, AT&T Community Specialist


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