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can not log into direct tv app login failed error 100001

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can not log into direct tv app login failed error 100001

I can no longer log into my direct tv app on my phone. it has been this way for a few months now. phone technical support is supposedly working on it but can not figure it out. i get login failed error:100001 - invalid user id-email and password combination. I know my phone works because i can use my brothers credentials form his direct tv account and it works just fine.  If i use my correct email and wrong password i get a different error message.I am about ready to cancel direct tv. I can log into direct tv.com, at & t with my own credentials, just not the direct tv app.  Any help would be greatly appreciated

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Message 1 of 3
Administrator

Re: can not log into direct tv app login failed error 100001

Hi There @xltspecial

 

We understand that you are unable to log-in to the DirecTV app with your account. We can help you with.

 

To get started, we will be sending you a private message to your forums inbox.

 

Once you get the notification, please do the following steps:


1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only

 

Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.

 

We look forward to working with you to get this resolved.

 

Matthew, AT&T Community Specialist

 

 


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Message 2 of 3
Tutor

Re: can not log into direct tv app login failed error 100001

where you able to fix this?

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