- edited 07-09-2018 10:07 PM
Almost two months ago, I was watching my recorded programs on my iPad. That same day, out of nowhere, I was no longer able to use the app. I started to receive a "Account is not active" error message and have been receiving it ever since. I've called DirecTV twice, both times being told by supervisors there's "nothing they can do about it." My account is far from "not active" - I've been a paying customer for 20 years and this is the most ridiculous thing I've ever experienced (besides the terrible new guide design that you need a telescope to see from across the room).
I'm also unable to access it from my computer or iPhone. I can log into my account, but that's as far as it goes. I'm getting ready to cancel service. Would appreciate any help. Thanks.
- edited 07-11-2018 6:09 AM by ATTCustomerCare
Good morning @tara_not_tara!
We apologize for the inconvenience, we understand the need to access live TV and streaming everywhere. We advise that you troubleshoot your DIRECTV App.
We're always working to make your watch experience better!
Yetty, AT&T community Specialist!
07-11-2018 9:01 AM
07-11-2018 12:04 PM
To fully assist with this issue further, we'll need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private message by clicking the forums inbox.
I look forward to your response!
Yetty, AT&T Community Specialist
08-12-2018 6:05 AM
I have the same problem over here this DirecTV service is crappy and so is the tech support I just got the service again for the second time in 8 years really wish I had not so you are not alone or crazy like they make you think, we have to keep calling and complaining about it or nothing will get fixed and they win
08-12-2018 1:34 PM