Explore & discover

Helpful Links

Unable to use DirecTV app - "Account not active" error message

Highlighted

Unable to use DirecTV app - "Account not active" error message

Almost two months ago, I was watching my recorded programs on my iPad.  That same day, out of nowhere, I was no longer able to use the app.  I started to receive a "Account is not active" error message and have been receiving it ever since.  I've called DirecTV twice, both times being told by supervisors there's "nothing they can do about it."  My account is far from "not active" - I've been a paying customer for 20 years and this is the most ridiculous thing I've ever experienced (besides the terrible new guide design that you need a telescope to see from across the room).  

 

I'm also unable to access it from my computer or iPhone.  I can log into my account, but that's as far as it goes.  I'm getting ready to cancel service.  Would appreciate any help.  Thanks.

 

396 Views
Message 1 of 7
Administrator

Re: Unable to use DirecTV app - "Account not active" error message

Good morning @tara_not_tara!

We apologize for the inconvenience, we understand the need to access live TV and streaming everywhere. We advise that you troubleshoot your DIRECTV App.

We're always working to make your watch experience better!

Yetty, AT&T community Specialist!


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7

Re: Unable to use DirecTV app - "Account not active" error message

Seriously? I’ve already done that, many, many times in the TWO MONTHS that
this has been an issue. I need assistance from some Me who can actually
help, please.
Message 3 of 7
Administrator

Re: Unable to use DirecTV app - "Account not active" error message

Hi @tara_not_tara!

To fully assist with this issue further, we'll need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private message by clicking the forums inbox.

I look forward to your response!

Yetty, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7

Re: Unable to use DirecTV app - "Account not active" error message

When will you be sending a message?  I just checked my mailbox here and it's empty. 

Message 5 of 7
Contributor

Re: Unable to use DirecTV app - "Account not active" error message

I have the same problem over here this DirecTV service is crappy and so is the tech support I just got the service again for the second time in 8 years really wish I had not so you are not alone or crazy like they make you think, we have to keep calling and complaining about it or nothing will get fixed and they win

 

Message 6 of 7

Re: Unable to use DirecTV app - "Account not active" error message

I finally called like I was going to cancel and they transferred me to
their Retention Dept. The woman I spoke with there cared and got me
connected with actual tech support, who then did a real diagnostic check
and figured out that they had screwed something up their end with my
account.

I hope you’re able to get help soon! It’s so frustrating and “customer
service” literally couldn’t care less. Laughable department, all the way
up to their management.
Message 7 of 7
Share this topic
Share this topic
Workarounds for resolving common errors. View DIRECTV Error Code Help!
Additional Support