08-20-2014 1:00 PM
I get to the download page, click on the blue "Install DirecTV Player" click on the "run" for the application that pops up and it tells me that there are two items I need to install (both Adobe Flash items, one Player one plugin for IE). I click on "Install" and I get the following error:
An error occured while downloading the file http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.... . What would you like to do? Retry/Cancel
I have tried to type in that URL and indeed it doesn't exist. Could this be that Adobe has upgraded their version and this link doesn't work anymore? I've tried it in Chrome, I've tried it in IE, I've tried it in FF and I get the same answer every time. I've looked at the system requirements and my system meets all requirements.
08-20-2014 4:32 PM
try downloading the flash player separately
08-20-2014 8:10 PM
I should have said that before. I've done that twice. I think part of the problem might be that the version of the Flash player that I can find on the website is version 14. The version (according to the URL above) that DirecTV wants, is 11. I could find no "load previous versions" link anywhere on the Adobe website. I have tried installing version 14, but that didn't fix anything.
08-22-2014 8:43 AM
I got it working! Thanks for the idea of installing it directly. But it wasn't just the Flash Player I needed. It was the Flash Player for IE that I needed.. Get this ... even though I was using Chrome.
Oh, well. Life goes on.
08-22-2014 4:03 PM
Awesome. Thanks for the update
09-05-2014 9:22 AM
Becky is exactly right. A specific version of Flash Player that says IE is required, no matter what browser you may use. I use FireFox.
Go to this link and select your Operating System and then Select Flash for IE.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!