Problem installing DirecTV Player on Windows7

Tutor

Problem installing DirecTV Player on Windows7

I get to the download page, click on the blue "Install DirecTV Player" click on the "run" for the application that pops up and it tells me that there are two items I need to install (both Adobe Flash items, one Player one plugin for IE). I click on "Install" and I get the following error:

An error occured while downloading the file http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.... . What would you like to do? Retry/Cancel

I have tried to type in that URL and indeed it doesn't exist. Could this be that Adobe has upgraded their version and this link doesn't work anymore? I've tried it in Chrome, I've tried it in IE, I've tried it in FF and I get the same answer every time. I've looked at the system requirements and my system meets all requirements.

Any thoughts?

- Becky

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Message 1 of 6
Employee

Re: Problem installing DirecTV Player on Windows7

try downloading the flash player separately

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Tutor

Re: Problem installing DirecTV Player on Windows7

I should have said that before. I've done that twice. I think part of the problem might be that the version of the Flash player that I can find on the website is version 14. The version (according to the URL above) that DirecTV wants, is 11. I could find no "load previous versions" link anywhere on the Adobe website. I have tried installing version 14, but that didn't fix anything.

- Becky

Message 3 of 6
Tutor

Re: Problem installing DirecTV Player on Windows7

I got it working! Thanks for the idea of installing it directly. But it wasn't just the Flash Player I needed. It was the Flash Player for IE that I needed.. Get this ... even though I was using Chrome.

Oh, well. Life goes on.

Thanks guys!

- Becky

Message 4 of 6
Employee

Re: Problem installing DirecTV Player on Windows7

Awesome. Thanks for the update

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Contributor

Re: Problem installing DirecTV Player on Windows7

Becky is exactly right.  A specific version of Flash Player that says IE is required, no matter what browser you may use.  I use FireFox.

Go to this link and select your Operating System and then Select Flash for IE.

http://get.adobe.com/flashplayer/otherversions/

Enjoy.

- ed

Message 6 of 6
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