06-26-2018 7:40 AM
When we signed up for Direct TV a year ago we were told we would be able to stream through our phones and tablets. This feature worked until about April. Suddenly the apps on our mobile devices say our account is not active. I have spent hours on the phone resetting passwords, installing and reinstalling the app, being connected to one tech after another and the result is the same, nothing changes. I am continually told this is a known problem and they are working on resolving it. I have been told repeatedly that my ticket has been escalated and I will receive emails and/or calls to resolve the issue. To date that has never happened. If your techs have not fixed this problem after three months then I believe I should be reimbursed for the months that I have gone without the services and every month thereafter until it is resolved. According to your new ads for DirecTV Now that equates to about $35 a month. If I can connect through a browser then I should be able to have that same ability through an app since you can not access DirecTV through anything but an app on a mobile device. I have tried several times to open a browser and connect through the internet only to be redirected to the app in the final stages of connecting to DirecTV. I am looking for true resolution to this problem as I feel I have been duped into signing up for services that DirecTV cannot deliver.
06-26-2018 7:46 AM
there is no cost for streaming via phone/tablet
its a free perk
your refund of a 0 dollar item is 0 dollars
06-26-2018 10:54 AM
06-26-2018 11:13 AM
I have been more than kind and respectful to all the AT&T and DIRECTV
customer service representatives I have dealt with for more hours than any
customer should spend on a phone trying to rectify a situation that I did
not create. I quite simply want the services I signed up for and received
until a few months ago. I can't understand why that is so difficult fix.
That’s a reasonable request. As to why is it so hard to fix, your guess is as good as mine but whatever your problem, it is not widespread. My Directv app works fine on multiple devices. What you describe sounds like an account issue, not an app issue. Most likely, they are just plain stumped as to how to fix it. Whether it’s really a free feature or not, some sort of credit is in order, IMHO.
06-26-2018 11:14 AM
Mine works fine also
06-26-2018 11:26 AM
i would love a credit for not using it, i have never streamed and done plan to.
where can i have this removed and a credit applied?
06-26-2018 12:03 PM
06-26-2018 12:05 PM
i wonder if you are caught up in the RC-1 account system switchover
there are other issues associated with that
try calling customer service and asking for rc-1 support
06-26-2018 1:33 PM
I am in the exact same boat as you (there are several affected by this). I have been unable to use the directv app or any app that uses my directv subscription to stream (HBOgo, Sho anytime, etc.) I have spent countless hours discussing this with reps as well. It is a glitch in the app and does not have anything to do with your account (other than being bundled with AT&T). I just got off the phone with digital assistance (877) 267-2988 and they told me they are aware of the problem and that their software engineers have been working on it for more than a month. They actually told me that the issue is expected to be fixed by the end of this week (take that for what it is worth). My calls have been well documented.
Those of us affected do deserve a credit of some sort. This is very much part of the package and renders the subscription about 50% useless. The thing that frustrates me is that there has been no proactive communication with those affected despite the numerous times they have asked for my contact info during these calls. I will be calling again Monday if the app is not working by then. I was actually encouraged to do so.
06-26-2018 1:47 PM
Those of us affected do deserve a credit of some sort. This is very much part of the package and renders the subscription about 50% useless.
yeah, umm no
directv is a satellite tv company
any streaming service is secondary, and provided at no charge.
it does not affect your ability to use the satellite service at all
06-26-2018 3:15 PM
07-01-2018 2:31 PM
Sadly - it is still not resolved :/ my DirecTV doesn’t even get far enough for me to log in. It goes straight to “External system failure” and the App Store opens to download U-Version. Weird & frustrating.
It’s a pretty big glitch